RESPONSIBILITIES This role will report into DCDA COO and will be focused on driving the transformation of DCDA under the NWoW. Also, identify, contribute, challenge and lead opportunities and benefits to achieve DCDA strategic objectives. Lead initiatives aimed at enabling the execution of the DCDA business strategy in line with business strategy & scorecard.
Key responsibilities Drive the implementation of NWoW across DCDA, and in alignment with the broader CCIB model and approach, by engaging the respective COOs, client journey and Product leads, to develop and implement a fit-for purpose governance and delivery model for the CCIB digital platform Interact closely with the Transformation office to ensure alignment of necessary tools and mechanisms in line with best practice. Champion and drive the adoption of Agile and Dynamic Work Design across DCDA, creating visibility to the achievements and benefits. Where relevant, drive the rapid rollout of studios across geographies and delivery teams Work with the DCDA QPR & Portfolio Director on creation of management system artefacts such as a DCDA Scorecard, with a unit aligned strategy and integrated backlog that meets strategic priorities and objectives. Manage the build out of capacity mapping through each of the delivery teams Establish fit-for-purpose metrics to monitor and evaluate performance of the DCDA operating unit in pursuit of its CCIB enablement agenda, reviewing and driving improvements/change where required Create regular voice of the client mechanisms and processes, to ensure regular data inputs from clients to drive prioritisation, plus a regular feedback loop to clients to demonstrate benefit realisation. Act as the delegate for the Chair (journey leads) on QPR/OPR when necessary Operate as Product Owner where necessary and as required Work closely with Portfolio Director to ensure Program deliverables are of the desired quality and have appropriate endorsements/ sign-offs, both internally and with client input. Benefits to be underpinned by business scorecard measurement. Continuously strive for optimal empowerment, prioritization by product owners and transparency Monitor dashboards, metrics & MI at a global level, provide regular updates to management on notable developments and issues, ensure data driven decisions underpin our product strategy and backlog management, and drive the resolution of thematic issues. Accountable to drive a set of initiatives that will deliver upon the strategic objectives of DCDA as well as materially improve DCDA operational efficiency by identifying areas for process and model improvements working in close conjunction with the DCDA and Business Heads and Functional Partners. Communicate and raise the awareness & understanding of the DCDA strategy and model Provide leadership and direction in implementing strategic initiatives for DCDA Providing thought leadership and knowledge to the team on ground and to DCDA MT to enhance operating effectiveness Accountable to manage each initiative life cycle ensuring the execution of the planned activities, its benefits, its scope, risks, issues, and closure Accountable to identify and deliver initiatives in a manner that fosters innovation, enhances delivery of the CCIB digital platform and the internal and external CCIB client experience
Business, Strategy, Operations & Infrastructure Bring to bear significant acumen and understanding of the digital and data domains to optimise the delivery and ongoing operation of the CCIB digital platform. Lead the establishment and management of the DCDA QPR and MPR model and be an Ambassador for the transformation. Partner with CCIB COOs, Business / Product Owner and CJ leads to successfully deliver a mature and effective x-CCIB governance and CCIB digital platform delivery model. Continuously seek improvements to productivity and efficiency by driving a digitisation and standardisation agenda across CCIB that enable client outcomes, sustainable growth and scalability Experience in developing, modelling and driving improvements in agile operational teams to increase solution velocity Ability to remove obstacles to allow the CCIB digital platform squads to progress Ability to act as an escalation point for MPR and program delivery operational or client issues requiring global support; identify remedial solutions and oversee timely, efficient implementation as required Ability to work across teams and assess opportunities to partner internally and externally to allow backlog delivery in response to the business plan. Through the design and execution of owned initiatives, drive continuous improvement of the operational efficiency and effectiveness of necessary infrastructure, processes, and improve efficiency and scalability. Engage deeply with the DCDA and external industry stakeholders to ensure all initiatives are reflective of business and industry requirements and fit for purpose in delivering the CCIB digital platform strategy and targets.
Governance & Risk Management In coordination with DCDA Risk, Control & Governance lead, ensure the CCIB digital platform is performing to an acceptable risk and control standard as per the defined ORF framework Act quickly and decisively to resolve any risk and control weakness, ensure they are addressed and remediated within appropriate timeframes, and escalated through the relevant committees Ensure that Risk Management matters that are brought to the job holder's attention are subject to direct remedial action and/or escalation to appropriate risk committees Ensure all Governance forums within the client journey have terms of reference and auditable minutes and action tracking. Embed the Group's values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
People and Talent Employ, engage and retain high quality people. Ensure succession planning for critical roles Ensure the provision of ongoing training and development, to continually improve and develop our Client Journey and agile expertise, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks Lead and support a change in mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
Regulatory & Business conduct Display exemplary conduct and live by the Group's Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders CCIB COO DCDA Unit and Regional Heads CCIB Business and Segment Heads CCIB CJ Leads DCDA Functional Heads, notably CFCC, ICS, OR Regional COOs CCIB Product and Segment COOs CCIB Product Heads CCIB Product and Tech Owners Project AEs and Managers Transformation Office Operational Excellence team Agile Coaches
Other Responsibilities Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group's internal and external reputation and indirectly influence the bottom line. Promote the Group's brand and Here for good with employees, clients and regulators. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Maintain effective communication with key stakeholders, including regulators and staff.
COMPETENCIES Grow Self Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, energy and enthusiasm. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Courage: Stepping up to address difficult issues and saying what needs to be said. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Instils Trust: Gaining the confidence and trust of others through honesty, integrity and authenticity. Nimble Learning : Actively learning through experimentation when tackling new problems. Using both successes and failures as a learning factor
Decision Quality: Making good and timely decisions that keep the organisation moving forward.
Develops Talent: Developing people to meet both their career goals and the organisation's goals.
Drives Vision & Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
Gives Clarity and Guidance: Providing direction, delegating and removing obstacles to get work done.
Grow Others Decision Quality: Making good and timely decisions that keep the organisation moving forward. Develops Talent: Developing people to meet both their career goals and the organisation's goals. Drives Vision & Purpose: Painting a compelling picture of the vision and strategy that motivates others to action. Gives Clarity and Guidance: Providing direction, delegating and removing obstacles to get work done.
Grow Bank Manages Ambiguity: Operating effectively even when things are not certain or the way forward is not clear Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
Leadership Competencies at a Business/ Function Manager level
Take the Lead
Business Facilitation: Leading initiatives to improve Client experience, efficiency and cost management
Digital and Data fluency and acumen
Management of Frontline Risk
Business Governance & Support
Strategy & Business Model
Service Delivery & Operations
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.