Corporate Technology is responsible for the operation, development and support of all applications across all areas of the business. Corporate Technology ensures IT strategy, architecture and solutions are aligned to business requirements. Within Corporate Technology, the Infrastructure group manage the day to day running of the technologies which underpin the business systems and focused teams within this portfolio manage the day to day health, support and future direction of each specialist area.
Main purpose of the role:
An exciting opportunity is available to join this group for an Identity Management Specialist, who will provide the technical capability to support the creation of a strategic direction for the Identity Management domain and associated tool set, together with supporting and maintaining overall service health and vendor management.
Currently concentrated primarily around MS Active Directory and focussed on all aspects of this technology, the Active Directory Services team handle day to day management of the AD platform; the technical documentation; maintenance of platform standards through to the planning of technical direction and strategy.
The Identity Management role will sit within this highly productive team and the successful candidate will be expected to familiarise themselves with the processes and procedures of the Bank quickly to be able to support and oversee the day to day platform management and the coaching / mentoring on best practice of operating the identity process. Candidates will be expected to articulate complex technical instruction in plain English to earn the support of senior management stakeholders and those technically less experienced. The role requires an excellent team player; a self-starter with a motivation and desire to seek out & deliver improvements and a drive to document and promote future platform opportunities for approval and funding.
Candidates applying for this role must be able to demonstrate in-depth knowledge of Identity Management, Microsoft Active Directory technologies through either a Microsoft Systems Engineer qualification or at least 5 years' experience working in this speciality. Candidates should also have a good understanding of security, risk and compliance areas related to identity and access management.
Govern and advise on technical direction for Identity Management, especially through technical workshops and 1:1 coaching sessions, to ensure alignment to business strategy.
Creation and maintenance of technical guides to convey fact, simply and effectively to both peers and those less experienced.
Daily management and maintenance of the Identity Management platform, ensuring service availability; health and performance monitoring & alerting and the maintenance of operational & technical documentation.
Balance technical fact / opinion against business risk / delivered service to provide well thought through guidance to support technical staff with incident; problem investigation and project decisions.
Initiate investigation and proactive improvements for standard operating processes and procedures, utilising the current owned / licensed tools available, to evidence and escalate issues to the management team. Candidate should be comfortable in communicating with all levels of the management hierarchy.
Produce and interpret service performance and security data to provide analysis for investigations; baseline performance and trend reports for management to highlight areas of focus / improvement and on-going change.
Play a leading role in documenting, presenting and using direct communication to map software lifecycle, create work breakdown structures (WBS) and the appropriate supporting documentation to ensure that the software remains current and supportable without disruption to the organisation.
Lead technical delivery, supporting the programme and project managers delivering specialist tasks to time and cost.
Work with the problem management function under the ITIL framework to investigate potential and actual service problems and recommends solutions. Follows formal procedures to plan and test proposed solutions.
5+ years' experience supporting an Active Directory within large corporate environment.
Experience of working in the wider Identity Management domain, with and understanding of associated areas of Security, Risk and Compliance.
Experience managing a Windows Server platform, especially at Windows Server 2008 R2 and above.
Experience managing Active Directory infrastructure: Roles, DNS, DHCP, Sites & Trusts, SPN, ADFS, ADCS, Kerberos and other authentication protocols.
Experience highlighting and managing Active Directory in "Cloud" based scenarios.
Skills and experience:
Functional / Technical competencies (Essential):
Microsoft Active Directory and Windows Server (Version 2008 and above)
VMWare ESX (version 5.5 and above).
Functional / Technical competencies (Preferred):
Experience working with or supporting the following technologies would be an advantage:
Familiar with the specific standards associated with an IT practitioner's current role: e.g. Health and safety standards; change management; incident management and problem management standards; and common service focussed frameworks such as ITIL.
Good general knowledge of IT infrastructure (hardware, software, database, networking and cloud technologies).
English language skills required for technical authoring of documents and creating of persuasive presentations.
Certified Systems Engineer standard demonstrable skills associated with Microsoft software (e.g. MCSE or equivalent) and demonstrable relevant experience.
Behaviour competencies (Essential):
Excellent communication skills
Results driven, with a strong sense of accountability
A proactive, motivated approach.
The ability to operate with urgency and prioritise work accordingly
Strong decision making skills, the ability to demonstrate sound judgement
A structured and logical approach to work
Strong problem solving skills
Excellent interpersonal skills
Excellent attention to detail and accuracy
A calm approach, with the ability to perform well in a pressurised environment
Ability to work out of hours / weekends (often at short notice).
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
We are open to considering flexible working requests in line with organisational requirements.