About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
This position will be responsible for the successful execution of deploying the next generation digital platform and analyzes the adoption and usage of the platform.
Be a Digital Channel platform expertise for product deployment and global rollout.
Will be responsible for setting, building, and evolving the vision for bank's self-serve solutions.
Automate resolution of client issues, inquiries and service requests with the bank. Drive transformational change in how we on-board, support and grow self-serve customers at scale, focusing on the delivery of user-friendly self-serve experience using technology to digitize the customer journey
Build and implement the process to identify, through automated and scalable means, the self-serve customers more suited to a managed service product (or vice versa) and develop a process to transition them accordingly.
Work with regional and country business stakeholders including client coverage, operations, legal and compliance teams to gather detailed business requirements for platform rollout and country digitisation.
Work with Technology team to facilitate digital platform enhancements and implementation.
Manage product backlog and work with the tech team to digitize client and internal operational workflows for onboarding.
Review and sign off use case scenarios and test cases.
Coordinate user acceptance testing and production verification testing.
Perform testing as needed, support the business post go live.
Work with CSG and Country Digital Platform management teams to gather product customizations to local country flavors and to facilitate self-service adoption and usage
Define and implement meaningful self-service growth metrics to optimize for business results, and communicate results, insights, and recommendations to senior leadership
Our Ideal Candidate
Experience in managing digital channels and an expert in banking. Fintech background is plus.
Superior analytical and quantitative skills; experience using data and metrics to test theories, confirm assumptions, design products, and measure success.
Strong product and customer service focus with the ability to communicate with technical management, servicing, and client support teams.
Experience with software development methodologies such as Agile and experience working with Scrum teams.
Ability to plan and execute projects independently from initiation to production.
Strong investigative ability and curiosity. Good problem solving and strong analytical skills. Comfortable to use analytical tools such as Google Analytics, Power BI, Tableau and proficient in Excel and Power point.
Possess excellent verbal and written communication skills, both technical and functional.
Analytical methodologies and comfortable to work with large scale data and produce statistical analyses. Handling sensitive customer data while adhering to strict security and privacy rules.
Education - Computer Science and/or Engineering with finance background, MBA, or commercially focused degree.
Experience in managing cross border teams
Role requires some travelling
Strong team player, collaborating with other POs to strategize and drive planned BoW initiatives.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.