You bring your body, mind, heart and spirit to your work as a Communication Specialist.
You know how to move fast. You know how to stay organized. You know how to have fun.
Youâ™re equally comfortable with telephonic customer service and technology.
Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
St. Maryâ™s Medical Center is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 346-bed regional medical center is in Grand Junction, one of the most beautiful places on earth. Our mission is to bring health and hope to the poor, the vulnerable, our communities and each other.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.
Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.
Weâ™re proud of what we know, which includes how much there is to learn.
As a Communication Specialist you need to know how to:
Demonstrate professional customer centric phone protocol through timely answering of calls, respectful communications, actively listening to request and directing caller to appropriate locations/personnel
Work with multiple computer programs efficiently in a fast paced environment, while paying attention to detail
Provide timely and accurate paging of personnel and physicians, configuration and programming of pagers and paging system to provide service, utilization of call reminders, documenting inconsistencies and notes as required to provide continuity of service between shifts
Maintain a working knowledge of the radio systems and their specific purpose as demonstrated through monitoring and use of Console and handheld radios
Respond to all emergency calls and alarms efficiently, calmly and accurately following documented procedures for each occurrence. Ensure accuracy of information and clear, concise communication
Develop and maintain knowledge of medical terminology to ensure calls are routed properly and recognize a potential need to escalate the call.
Demonstrate a working knowledge of the Communication Center disaster plan to include contingencies for phone, computer, network, overhead paging and radio systems
Actively participate in department meetings and associate engagement events and the development and review of departmental standards
Set goals and objectives consistent with the organizationâ™s goals and develop effective action plans for their achievement
Support Answering Service clients by answering incoming calls in a professional manner, using their preferred office announcement. Assist callers with questions regarding office hours and by paging doctor per protocol. Offer to take messages and transcribe per communication center standard. Make call backs within 30 minutes of call to ensure customers are being contacted per our Answering service contract
Complete shift duties and accurately communicate and document daily issues and events to co-workers
Maintain a working knowledge of the use and process for loaning of equipment which includes: language barrier phones, cell phone charges, conference phones, and other resources
Provide assistance and accurate documentation with vocera and patient room phone replacements, inventory and ordering
We hire people, not resumes. But we also expect excellence, which is why we require:
High School Diploma or equivalent, required
Medical terminology training, preferred
At least six (6) months of work experience in a comparable setting, required
Your next move.
Now that you know more about being a Communication Specialist Âon our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.
Internal Number: 20003615
About SCL Health
SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the health of the people and communities we serve, especially those who are poor and vulnerable. Founded by the Sisters of Charity of Leavenworth in 1864, our $2.8 billion health network provides comprehensive, coordinated care through eight hospitals, more than 150 physician clinics, and home health, hospice, mental health and safety-net services primarily in Colorado and Montana.