The 24/7 Areas (Emergency Room, Intensive Care Unit, Intermediate Care Ward, Wards) Supervisor performs supervisory level administrative, operational, and related support for VMC on 2nd, 3rd, and week-end shifts. Coordinates the activities and supervises the technical and/or administrative staff in multiple service areas, including ER, ICU, Small Animal Wards, and Urgent Care. Role models excellent customer service and actively participates in quality improvement initiatives. Provides and supervises the training of techniques, protocols and procedures to new and current staff. Works with other supervisors to identify areas of concern and finds solutions to problems. Upholds the mission, vision and values of the VMC, looking for ways to continuously improve customer service; helping the VMC survive in a competitive environment. Role models effective organizational leadership behavior.
Contributes to the health and well being of patients by providing daily direction to staff to accomplish work goals; coordinating schedules, assigns responsibilities, provides clear direction, sets priorities, coordinates work, builds in accountability and monitors progress. Removes obstacles and provides resources.
Competently provide technical assistance/patient care as needed to ensure the health and well being of patients.
Must be able to function in a team environment which requires collaboration with day supervisors and management staff.
Competently assists Clinicians and other medical staff members to assure efficient service and provide excellent client service and patient care.
Patient care follow-up.
Liaison between clients, clinicians and staff; handles competing demands and sometimes changing priorities.
Interviews, hires, orients and trains 1st, 2nd and 3rd shift staff. Conducts annual reviews, sets performance goals, provides feedback and coaching to meet those goals. Develops staff skill levels.
Answers questions and explains procedures and equipment for interns, senior veterinary students and student technicians.
Participates in the quality improvement efforts of the VMC via data collection, measuring results and reporting trends; surveys clients as directed.
Maintains accountability for inventory control of equipment and supplies within the service area .Maintain equipment and repair calls and report concern to day shift supervisor.
Assures that all charges for treatments and supplies are correct and entered in the VMC system.
Supervises and provides infectious disease control and sanitation activities to insure a consistently clean working environment.
Will triage cases coming into Urgent Care and ER when there is a question of which Service the patient should be directed.
Ability to hold staff accountable system-wide.
Participates in quarterly accountability and variance analysis of balanced scorecard outcomes.
Assures financial responsibility by maximizing efficiency on second and third shifts.
Collaborates with Service Area Supervisors for 24x7 staff schedules.
Collaborates with AMD.
Ensures compliance with all regulatory standards for all areas and individuals of authority.
Participates on committees, work groups, and/or process improvement teams that improve customer/client satisfaction.
Under the direction of a Doctor of Veterinary Medicine, assists Clinicians and other medical staff members with veterinary medical procedures which may include (but are not limited to) surgical assisting, emergency care, intensive care, laboratory procedures, radiography, anesthesiology, specialty care (i.e. chemotherapy, dermatology, dentistry, etc.), prescribed treatment, animal nursing, animal restraint and handling, preventative care, clinical research, etc. within assigned service area as well across functions as needed (70% - 80%).
Other duties as assigned.
All required qualifications must be documented on application materials.
Minimum/Required Qualifications: BA/BS plus at least 4 years of experience or a combination of related education and work experience to equal eight years. Technical training (i.e. graduate of Veterinary Technician or equivalent program, certified as a MVMA/MAVT technician). Additional supervisory education and skills training required. Experience must include a minimum of 3 years experience within a veterinary care or similar health care related environment. Knowledge of veterinary medicine terminology, knowledge of proper restraint and handling of animals. Computer skills in work-processing, spreadsheets, and data entry. Working knowledge of equipment used in a veterinary teaching hospital. Thorough working knowledge of equipment used within area of specialization. Project management and meeting management skills. Ability to communicate verbally and in writing as well as the ability to work in a team environment.
Internal Number: 333069
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.