Applications Operations Engineer: Up to £34,427, plus employer pension contributions, a performance related annual bonus and in-year rewards, and great work/life balance
BPDTS. Digital People.
Get you and your mates hired. We are looking for x6 people
No two days are the same as an Applications Operations Engineer with BPDTS. One day your focus will be on performing routine system backups and upgrades and another you'll be troubleshooting, investigating and diagnosing system faults and errors and/or escalating to the next line. This is an important role for us. You'll be managing high priority incidents across a massive public sector estate and linking with our major incidence management team.
In BPDTS Ltd our people are our biggest asset. We empower and equip our teams to deliver digital platforms and services, real-time analytics and flexible infrastructure, providing secure and resilient services to DWP, the UK's largest government department. Joining an innovative, supportive, and fast growing community of skilled digital professionals you will work in agile and creative ways to improve public services, with the power to make a difference to the lives of 22 million UK citizens.
As a key part of our infrastructure community with stakes in the delivery of £billion systems and networks you'll have the opportunity to use your skills to help deliver a once in a generation digital transformation.
You and your role
As our Applications Operations Engineer you will proactively monitor live service, analyse and translate operational requirements, and take on troubleshooting, incident management and a range of Network and Infrastructure problem resolutions.
Catch, dispatch and triage is your motto. You should have first line application infrastructure support experience and be keen to take on a big, new challenge.
You will collaborate across teams to carry out operational reviews and drive automation in business applications to deliver continuous improvements, efficiency and outstanding customer service.
You'll be working within Cloud (AWS and Azure) environments and traditional datacentres. You'll have the opportunity to train, develop and be mentored by peers and senior members of the infrastructure, software development and architecture community allowing you to craft your own career path within any one of those disciplines.
What skills and experience are we looking for?
You offer best in class customer service to your service users and customers
You are able to provide knowledge of live support, Knowledge and experience of Incident, Problem and Change processes. Networks, Servers, Storage, Databases - Shell Scripting
You initiate improvement plans to analyse patterns and trends to drive improvements in systems, processes and services within event and incident management processes
You're comfortable as the first line of defence, responding to alerts and detecting IT service issues before users are impacted
You can follow the Event Management process, minimize issues and suggest improvements
You know when systems aren't running correctly, and can apply your technical knowledge to understand end to end impacts, escalating any issues to resolution
You can adjust quickly to changing priorities and conditions and cope effectively with complexity and change
Where will you work?
BPDTS Ltd provides dedicated services to the Department for Work and Pensions. Our digital, data and technology specialists work closely with experts in DWP Digital's community to make digital services quicker, simpler and more efficient for the millions of people that use them.
You'll join us in our digital hub in Newcastle. We're just a short walk from Longbenton metro. Find out more about working in Newcastle here: https://careers.dwp.gov.uk/our-locations/newcastle
We are an equal opportunity employer and we welcome applications regardless of age, disability gender, race or sexuality.
What is our offer?
We'll reward you with a very competitive salary of up to £34,427
You will be eligible for a pension with employer contributions of up to 10%
We can offer you a performance-related annual bonus
We'll help you balance your life and work
We'll give you a generous leave allowance, with the option to buy and sell extra days
Tailored learning, development and career progression as part of a people-first organisation
We also offer much more as part of a flexible benefits package - including a cycle to work scheme and lots of family friendly perks - which can be tailored to your lifestyle.
Click APPLY for more information and to start your application on our portal. If you have any questions or you want to discuss this opportunity please contact me via