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Associate Director, User Services
Department: IT Client ServicesSummary of Position:Bentley Client Services seeks an Associate Director of User Services to coordinate, maintain and manage the user experience, upgrade cycles and support standards for enterprise applications on campus. This is a critical leadership role as we introduce service management concepts and the development of an IT service catalog for the entire IT organization. As part of service leadership in Client Services, this person will oversee the Helpdesk and Field Services teams. Additionally, this person will serve as the service owner for Office 365, working closely with Microsoft and our VAR to understand service roadmap, Bentley's needs and support the roll out of services t


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