A Day in the Life of a Resident Services Administrative Assistant:
As a Lincoln Military Housing Assistant Resident Services Administrative Assistant, you will provide administrative support to the CS Director on various assigned tasks and projects. Your role and support is important in the success of the CS Department and delivering on Lincoln's mission of providing exemplary service in accordance with Lincoln Military Housing quality customer satisfaction standards.
Your Responsibilities include, but not limited to:
Provide excellent customer service and communication to our customers (vendors, military families, Lincoln employees, etc. ) and communication including professional phone and email skills to provide. Answer and screen phone calls and assist as needed.
Provide department support on Resident Services assigned tasks and items such as the Incentive Program, the newsletter, etc.
Support at various assigned events during the year either with in office tasks or working at the event and assist with meeting coordination.
Oversee, review, and process assigned accounting and financial matters based on assigned budgets. (i.e. processing Payscan, PAF's, budget review and approvals, invoicing / PO's, budgets)
Maintain accurate records and submit required items by deadlines. Support with checking items are complete by deadlines (i.e. BMI, website documents, stats, recaps, staff sign-in sheets, photos)
Maintain office and event supplies, oversight of copier and maintenance, coordinate office maintenance requests, IIPP items, emergency kits and plans, van supplies and maintenance, manage mail, Fedex / UPS.
Perform various Administrative and computer tasks, email communications, input of information/data into various software and information systems. (i.e. Payscan, Yardi, Word, Excel, Publisher, Indesign, Streampoint Registration Website)
Comply with all federal, state, and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.
What You Need for Success:
Must have skills in customer service, problem-solving, decision-making, multi-tasking, communication, and with high skills in organization and balance.
Ability to be self-reliable and take initiative and ownership with assigned tasks and responsibilities.
Ability to work in groups on event committees and department projects and fulfill roles and responsibilities.
Experience with and understanding of budgets, proposals, contracts, and negotiation skills.
Proficiency and working knowledge of personal computers: keyboard, internet search, email correspondence, math, Microsoft Office (Work and Excel), Publisher, InDesign, social media sites, and other software applications preferred (i.e. Yardi, Payscan, Streampoint). Technology savvy and a quick learner is a plus. Familiarity with use of digital camera preferred.
Ability to operate a motor vehicle (valid license and insurance required).
Must be able to work an occasional night or weekend to support an event. Must be able to balance personal and professional hours and expectations. Must be able to manage time within a workday. Must be able to plan time off according to department standard.
Ability to travel to other regional locations for work, training, meetings, and other work-related activities.
Requires lifting up to 50 lbs. and moving of items during department cleaning or event organization of items.
Requires use of personal and company vehicles.
What We Provide You:
Lincoln offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.