We are a local, non-profit managed care company that cares about the community we serve. Our health plan offers coverage through the Texas CHIP, STAR, and STAR Kids Medicaid programs to more than 130,000 members in the 6-county Tarrant service area (Tarrant, Johnson, Denton, Parker, Hood, and Wise. We offer quality, affordable plans for low-income pregnant women and families with children, including those with significant medical complexity. Our network includes thousands of doctors, clinics, hospitals, and specialty service providers. Our member and provider satisfaction scores demonstrate our commitment to elevating every experience for our members, providers and staff.
Responsible for the overall supervision of the day to day duties and responsibilities within a multi-functional Call Center. Oversees the daily management of the department schedule to ensure sufficient telephone coverage and compliance of all contractual requirements for the Member and Provider hotlines. Utilizes excellent in-depth knowledge of all Cook Children’s Health Plan (CCHP) Managed Care Programs aligning all of the Call Center’s Policies and Procedures with CCHP’s company objectives. Serves as an example to staff members through active demonstration of exceptional performance in all aspects of the Call Center. Supports overall project management efforts, scheduling needs, and implements changes to ensure the continuous success of the Call Center. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities and activities may change at any time with or without notice.
High School Diploma required
2 years leadership in a call center environment
2 years’ related work experience in healthcare
Government (Managed Care) or Community-based Programs required
Community Health Worker (CHW) certification required
Excellent verbal, grammatical and communication skills
Bilingual English and Spanish required
Ability to work independently and provide direction to call center staff in the Manager’s absence
High organizational ability to juggle multiple priorities and shift between duties without notice
Computer literate with working knowledge and proficiency with Microsoft Outlook, Excel, Word, Access, PowerPoint and Kronos or equivalent timekeeping application.
Licensure, Registration, and/or Certification
Community Health Worker Certification (CHW)
***This position is located in Fort Worth, Texas***
Why join Cook Children's Physician Network?
Cook Children's Physician Network (CCPN) attracts and retains highly skilled physicians from around the United States and the world.
The management philosophy and organizational culture allow physicians to focus on patient care, while expanding their medical knowledge.
Cook Children's Physician Network is unique because it is Promise driven, financially sound and one of the largest pediatric networks in the country.
About Fort Worth?
Fort Worth is a thriving city full of today's modern amenities, while keeping its small-town feel.
You will find:
Top-rated public and private schools.
Five world-class museums
A lively and entertainment packed downtown.
Many family-friendly annual events.
World-class performance arts.
Upscale, eclectic boutiques and other unique shop located downtown
A top-ranked zoo by Family Life magazine, Los Angeles Times and USA Today, plus a nature center and botanic garden.
Amazing resources are available in a city with an affordable cost of living
Internal Number: 50637-43141
About Cook Children's Health Care System
Cook Children's Health Care System embraces an inspiring Promise – to improve the health of every child in our region through the prevention and treatment of illness, disease and injury. Based in Fort Worth, Texas, we’re proud of our long and rich tradition of serving our community.