We are a local, non-profit managed care company that cares about the community we serve. Our health plan offers coverage through the Texas CHIP, STAR, and STAR Kids Medicaid programs to more than 130,000 members in the 6-county Tarrant service area (Tarrant, Johnson, Denton, Parker, Hood, and Wise. We offer quality, affordable plans for low-income pregnant women and families with children, including those with significant medical complexity. Our network includes thousands of doctors, clinics, hospitals, and specialty service providers. Our member and provider satisfaction scores demonstrate our commitment to elevating every experience for our members, providers and staff.
Responsible for the overall supervision of the day to day duties and responsibilities within a multi-functional Call Center. Oversees the daily management of the department schedule to ensure sufficient telephone coverage and compliance of all contractual requirements for the Member and Provider hotlines. Utilizes excellent in-depth knowledge of all Cook Children’s Health Plan (CCHP) Managed Care Programs aligning all of the Call Center’s Policies and Procedures with CCHP’s company objectives. Serves as an example to staff members through active demonstration of exceptional performance in all aspects of the Call Center. Supports overall project management efforts, scheduling needs, and implements changes to ensure the continuous success of the Call Center. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities and activities may change at any time with or without notice.
High School Diploma required
2 years leadership in a call center environment
2 years’ related work experience in healthcare
Government (Managed Care) or Community-based Programs required
Community Health Worker (CHW) certification required
Excellent verbal, grammatical and communication skills
Bilingual English and Spanish required
Ability to work independently and provide direction to call center staff in the Manager’s absence
High organizational ability to juggle multiple priorities and shift between duties without notice
Computer literate with working knowledge and proficiency with Microsoft Outlook, Excel, Word, Access, PowerPoint and Kronos or equivalent timekeeping application.
Licensure, Registration, and/or Certification
Community Health Worker Certification (CHW)
***This position is located in Fort Worth, Texas***
Why join Cook Children's Physician Network?
Cook Children's Physician Network (CCPN) attracts and retains highly skilled physicians from around the United States and the world.
The management philosophy and organizational culture allow physicians to focus on patient care, while expanding their medical knowledge.
Cook Children's Physician Network is unique because it is Promise driven, financially sound and one of the largest pediatric networks in the country.
About Fort Worth?
Fort Worth is a thriving city full of today's modern amenities, while keeping its small-town feel.
You will find:
Top-rated public and private schools.
Five world-class museums
A lively and entertainment packed downtown.
Many family-friendly annual events.
World-class performance arts.
Upscale, eclectic boutiques and other unique shop located downtown
A top-ranked zoo by Family Life magazine, Los Angeles Times and USA Today, plus a nature center and botanic garden.
Amazing resources are available in a city with an affordable cost of living
Internal Number: 50637-43141
About Cook Children's Health Care System
Cook Children's Health Care System is a not-for-profit, nationally recognized pediatric health care organization comprised of eight entities – a Medical Center, Physician Network, Home Health company, Northeast Hospital, Pediatric Surgery Center, Health Plan, Health Services Inc., and Health Foundation.Cook Children's Medical Center Based in Fort Worth, Texas, the integrated system has more than 60 primary and specialty care offices throughout North Texas. Its service region includes Denton, Hood, Johnson, Parker, Tarrant and Wise counties, with an additional referral area encompassing nearly half the state.Cook Children's traces its roots back to 1918, but throughout its continual change and robust growth, it still embraces an inspiring promise – to improve the health of every child in its region through the prevention and treatment of illness, disease and injury. To live up to this promise, Cook Children's combines the art of caring with the use of leading technology and extraordinary collaboration to provide exceptional care for every child, every day.History – Cook Children's has a rich history of nearly a century of caring for children.Our Promise – Knowing that every child's ...life is sacred, it is the promise of Cook Children's to improve the health of every child in our region through the prevention and treatment of illness, disease and injury.Companies – Based in Fort Worth, Texas, Cook Children's is a not-for-profit organization that is comprised of eight nationally recognized companies.Community Health Outreach – Cook Children's Community Health Outreach works together with over 150 partner organizations to improve the safety and health of at-risk children through education, disease and injury prevention and support.Clinical Research – Cook Children's is home to a skilled team of research-minded physicians, nurses and health care professionals and administrators who drive our commitment to excellent clinical care and the search for medical advances.Public Relations – Cook Children's Public Relations works with national and local media outlets, produces Cook Children's publications, coordinates special events and helps develop key relationships within the community.Contractor & Vendor Information – Cook Children's contractors and vendors must ensure their employees are knowledgeable about working with our organization.Sponsorship guidelines – Cook Children's sponsors a select number of events that are strongly aligned with its promise to improve the health of every child in the region through the prevention and treatment of illness, disease and injury.