As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
The UW’s Global Innovation Exchange (GIX), located at the Steve Ballmer Building in Bellevue, WA, has assembled a network of leading universities and cross-sector partners committed to experiential learning and technological innovation in a global context. Our mission is to build the talent that leverages emerging technologies in new and impactful ways. We provide project-based graduate degree programs and a growing array of innovation experiences for executives and professionals, in a variety of flexible formats.
GIX has an outstanding opportunity for a Senior Computing Specialist to oversees the development and implementation of the organization’s IT strategy and ensures the seamless provision of services to the faculty, staff, tenants, and students working in the Steve Ballmer Building.
The individual in this position manages the building’s IT systems and infrastructure, provides IT support, supports new initiatives, and develops technology solutions to meet the evolving needs of the growing organization and its learning programs. They must develop a deep understanding of the building’s technology systems and their interactions with university infrastructure, while also maintaining a broad view of the organizational demands and available resources to facilitate planning and staffing of projects and services and leading technical skill development for the organization. This position requires a high-level generalist who is adept at prioritizing and familiar with computing and IT needs of a diverse user base – including academic programs, which have periods of very heavy demand where users will face timeline pressures, professional learning programs, which require exceptional, time-sensitive support, and retail and office tenants, which have their own processes, requirements, and user base to negotiate.
Areas of responsibilities and specific duties include: Maintain IT Systems & Infrastructure
Analyze, plan, develop, implement, update, and maintain physical and virtual servers and systems. Monitor and analyze server operations and research/recommend/request needs or changes. Plan, develop, test and schedule server and client software upgrades/patches. Install and configure server hardware, software and network peripheral devices for both servers and client devices. Schedule and run routine server and systems backups and coordinate/maintain off-site storage of recovery archives.
Establish and maintain security access to the local area network: oversee and assist in creating and maintaining user accounts, monitor security.
Maintain the following systems and related contracts, policies, and processes: o printers and copiers. o Network Wall hardware and software; work with Digital Communications Manager and/or vendor on minor modifications or updates. o AR/VR lab, maintain inventory of tools and ensure security of space. o A/V equipment; test classroom tools on a regular basis to ensure they are functioning and available for class use. o Calendars and Joan connectivity. o Video system and security. o Device registration, support, and security. o OneDrive and SharePoint.
Monitor and manage: o software licenses. o inventory of IT supplies and assets. Review regularly to ensure supplies are well organized, accessible, and maintained. o groups and group membership.
Provide technical expertise and leadership for a complex organization. o Analyze, plan, develop, implement, and maintain a disaster recovery plan. o Analyze, plan, develop, implement, and maintain security measures, that comply with state and federal regulations including: network monitoring tools, antivirus systems, firewalls, physical security, and user training. Includes, developing and enforcing security standards, audits, and policies for compliance, and coordination of security investigations. o Serve as primary point of contact with UW-IT. o Prepare annual budget for IT activities; review expenditures on a regular basis and ensure they have been billed properly. o Prepare documentation for training and testing that is professional in appearance, detailed, and accurate. o Research, recommend, estimate costs, plan, install, and implement new systems which include hosted/managed servers, and security systems/applications. o Evaluate applications and IT solutions for GIX business needs, work with GIX administration to select and provision systems. Advise staff and students on appropriate purchases to ensure efficient use of resources and avoid redundant purchases.
Troubleshoot application problems in a methodical way and reports results appropriately.
Train system users including in use of application software.
Provide support to Maker Space manager, Director of Academic Programs, course faculty, and others in deploying and troubleshooting platforms. Support the provisioning, design and maintenance of Canvas sites or equivalent.
Provide A/V and IT support for special events and classes.
Coordinate UW-IT services to meet the needs of tenant companies; ensure proper billing and invoicing for any additional services.
Oversee virtual helpdesk. Maintain technical assistance/consultation documentation of server/workstation/systems problem resolving and problem diagnosing procedures.
Serve as primary supervisor of student employees and technicians hired to provide IT & AV support. Hire, manage performance, and provide performance evaluation.
Manage web site databases and infrastructure, accounts, security, and backups for web site and intranet (WordPress). Make minor modifications and/or contract service providers to make updates.
Develop tools and add-ons to existing systems and programs (e.g., Network wall, web site, intranet), especially as relevant to student needs and programs focused on emerging technology.
Design, implement, modify and maintain databases and related reports using SQL, SSRS, and SharePoint.Utilize APIs to integrate operations between different systems.
Participate in formally managed projects and teams.
Other projects and duties as assigned.
Bachelor’s degree in engineering, computer science, IT, or equivalent and three years or related experience.
Excellent problem-solving skills, customer service orientation, and flexibility.
Strong verbal and written communication skills; ability to create clear and concise technical documentation for a wide audience and to follow written and verbal instructions and procedures.
Strong time management habits and ability to prioritize.
Commitment to participating in building a positive work environment and to collaborative teamwork.
Familiarity with Active Directory or other directory services; with content management systems, Zoom, and lecture capture.
General knowledge of the IT industry and trends. Interest in emerging technologies and their applications.
Ability to lift 50 lbs. and install and lift hardware such as monitors, workstations and hard drives.
SQL design and administration of one or more of the following:Microsoft SQL Server, MySQL, PostgreSQL.
IIS Web server administration.
Experience with Unix servers such as Linux.
Experience with hypervisors such as Hyper-V and vSphere.
Experience with Windows print servers.
Experience with cloud backup automation.
Experience supporting MS Office suite.
Sufficient familiarity with AV resources to address issues and repair systems in a timely manner.
Knowledge of connected devices or robotics.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.