As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Overview The Manager, ER/LR is responsible for independently advising managers and HR professionals system-wide regarding complex employee relations situations and the interpretation of personnel policies, State/Federal employment laws and labor contracts. The incumbent will provide comprehensive internal employee/labor relations consultation throughout the Partners system, will prepare responses to internal and external complaints, conduct investigations, write reports and present findings. The incumbent will assess, design and conduct training on employee relations and labor issues as requested by or in support of assigned clients. Principal Duties and Responsibilities
As a key member of the Employee Relations and Labor Strategy (ERLS) Center of Excellence, advises HR professionals, Managers and Executives system wide concerning complex employee relations issues such as workplace violence, substance abuse, and reductions in force.
In support of the HR Business Partner/shared services model, advises HR professionals system wide regarding the interpretation and application of personnel policies, Federal and State employment and labor laws and labor contracts. As requested, conducts case review process and assists in standardizing practice across larger HR departments.
In collaboration with the Legal Department, assists with the preparation of a response to complaints filed with the MCAD, EEOC or other relevant agencies and attends and/or testifies at hearings and arbitrations as appropriate.
Conducts sensitive and confidential investigations throughout the system in cooperation with entity HR professionals and the Legal Department. Prepares reports of the findings and presents findings to specific audiences, as determined by the individual entity.
Consults with HR professionals and managers concerning the processing of grievances, assists with gathering all required documentation and chairs grievance boards, as necessary.
Creates, customizes, and presents workshops concerning employee and labor relations issues, such as Harassment, Progressive Discipline, Employment and Labor Laws, Managing in a Labor Environment, Workplace Violence and ADA/FMLA to managers and HR professionals. Periodically surveys HRBPs to identify current training needs.
Conducts complex climate surveys to assess the general environmental tone within a department or between departments to determine areas of employee concern and/or potential organizing activity.
Maintains a current body of knowledge of employment and labor laws and all Partners labor contracts.
Works with local HR, leadership and attorneys in OGC to support the collective bargaining process for existing collective bargaining agreements. May prepare analysis, draft language, identify management proposals, and organize meeting schedule among other responsibilities.
Advises management staff during union organizing campaigns, meets with supervisors/managers to assess areas of vulnerability, delivers labor relations training, provides communication plan and project management assistance throughout the organizing and election period. Conducts post-organizing debriefings and creates action plan related to on-going employee relations or negotiation activity, consistent with outcome of organizing activity.
Assists with the development and interpretation of employee relations policies and procedures and local policies as needed.
Develops and maintains positive and effective working relationships with all appropriate parties at each entity and with union business agents.
Performs related duties as required in support of ERLS Center of Excellence.
Qualifications Requires in-depth knowledge of theories, principles and concepts acquired through a Bachelor's degree and five (5) or more years of directly related and progressively responsible experience. Current knowledge of applicable legislation including employment and labor laws required. Employee Relations and Labor Relations experience required; healthcare and management experience a plus. Must have automobile and current driver's license to travel between multiple sites. Skills and Abilities and Required The ability to deal tactfully and professionally with a wide variety of people including managers, department directors, physicians, vice presidents, attorneys and federal and state government officials.
The ability to deal tactfully and professionally with a wide variety of people including managers, department directors, physicians, vice presidents, attorneys and federal and state government officials.
Must be flexible, adaptable and politically savvy and able to navigate effectively through a complex system of multiple organizations with unique cultures and policies.
Demonstrated problem solving ability in dealing with complex and sensitive employee related issues and the ability to prioritize work.
Ability to communicate effectively, both orally and in writing and to apply critical thinking skills in evolving situations.
Demonstrated customer service skills.
Must be able to communicate effectively to all levels of staff and possess excellent writing skills.
Well organized, self-directed, professional demeanor under pressure and able to prioritize multiple work demands.
Ability to maintain confidentiality.
Ability to develop and effectively deliver training materials to various audiences.
Ability to negotiate effectively.
Analytical skills to gather, integrate and assess information from various sources, summarize information, and recommend solutions.
Familiar with software applications/programs (Excel, Power Point, Peoplesoft) to create and run reports, compile and analyze data, and generate graphs, tables, and charts to present data and support recommendations.
Schedule flexibility as needed to meet specific project, negotiation or investigatory timelines.
EEO Statement Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Partners Healthcare System Inc. is acting as an Employment Agency in relation to this vacancy.
Internal Number: 3125924-1435_1593673245
About MGH Institute of Health Professions
MGH Institute of Health Professions, founded by Massachusetts General Hospital in 1977, is an innovative and independent graduate school in Boston that is a member of Partners HealthCare. A progressive leader in developing comprehensive models of health care education, the MGH Institute prepares advanced practice professionals in the fields of nursing, physical therapy, occupational therapy and communication sciences and disorders through a distinctive combination of academic study, clinical practice, and research. More than 1,200 students are enrolled in graduate level and certificate programs, with an increasing number of courses available online. The Institute is accredited by the New England Association of Schools and Colleges (NEASC).