The Business Analyst's primary objective is helping the University implement a Constituent (Customer) Relationship Management (CRM) solutions in a cost-effective way by determining the requirements of the program, communicating them clearly to stakeholders, facilitators and partners, and implementing the requirements into the selected CRM technology. This position develops technical solutions to business problems by defining, analyzing and documenting requirements. Works on most phases of systems analysis with some guidance while considering the business implications of the application of technology to the current and future business environment. Specific job requirements or physical location of some positions allocated to this classification may render the position security sensitive and thereby subject to the provisions of Section 51.215 Texas Education Code. Must have or obtain a valid Texas driver’s license.
Business Case & Scope of Work: Under general direction, formulates and defines system’s scope and objectives based on each user needs and a good understanding of applicable business systems and industry requirements. Business Process Review: Devises or modifies procedures to solve complex problems considering computer equipment and tools capacity and limitations, operating time and desired results. Requirements Gathering & Specification: Analyzes business and user needs, documents requirements, and translates data into proper system requirement specifications. Outcomes Definition & Management: Works with stakeholders in defining desired outcomes, assigning success measures, creating test cases to prove achievability of outcome attainment prior to go-live, and measurement of outcomes post-implementation. Implementation: Develops expertise in the selected CRM technology and implement requirements to satisfy constituents needs.
Bachelor's degree in one of the following areas: computer technology, business management, information management, engineering or computer systems. Three plus (3+) years of support and analysis experience; or the equivalent experience. A strong understanding and application of assessing project, business and/or program requirements and developing technical solutions is needed. Working knowledge of preparing test cases for technology alignment, and the ability to convert the requests from business users and management into a workable solution to present to technology staff. Strong MS Office skills (Word, Excel) are required. Excellent organization, teamwork, problem solving, presentation, customer service and communication (verbal and written) skills. Ability to work well with all organizational levels.
Bachelor's Degree in any of the areas above and/or IT Certification in Business Analysis with seven plus (7+) years of developing business requirements and test case scenarios. Experience working with VP and C-Level executives. Experience in Higher Education. Experience in the following areas: Constituent (Customer) Relationship Management (CRM) systems implementation, (Slate, Sales Force, Oracle, etc.), database development and implementation, project management and Agile development.
KNOWLEDGE, SKILLSANDABILITIES: Excellent understanding of information technology. Demonstrated capability for creating success measures and test cases. Excellent organizational skills. Strong problem-solving and risk management skills. Excellent written and verbal communications skills. Excellent interpersonal and customer relationship skills. Excellent Business Process Management skills. Issue isolation and option generation. Conflict resolution skills.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
Open Until Filled: No
Internal Number: 12479
About University of Texas at Arlington
With annual research expenditures in excess of $100M, the University of Texas at Arlington is a Carnegie Research-1 “highest research activity” institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. A leading institution in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. With a total global enrollment of over 59,000 in AY 2018-19, UTA is one of the largest institutions in the University of Texas System. Guided by its Strategic Plan Bold Solutions | Global Impact, UTA fosters interdisciplinary research and teaching to enable the sustainable megacity of the future within four broad themes: health and the human condition, sustainable urban communities, global environmental impact, and data-driven discovery. UTA was cited by U.S. News & World Report as having the second lowest average student debt among U.S. universities in 2018. U.S. News & World Report also ranks UTA fourth in the nation for undergraduate diversity. The University is a Hispanic-Serving Institution and is ranked as the top four-year college in Texas for veterans on Military Times’ 2018 Best for Vets list.