My client, a global corporate bank are looking to hire a new VP for their growing Client Outreach team. This team manages the banks' relationship with their FTSE 100 clients from a regulatory standpoint.
Main Purpose of the role
Recognising the ongoing Regulatory and potential Internal Change agenda, The understanding of any Client relationship impact and the subsequent Outreach and Transition management is a fundamental business consideration. At all times, ensuring all relationships are clear on the change, the potential impact and steps the organisation is taking to ensure a positive and efficient client experience.
This role is to build-out and manage a Client Outreach Centre of Excellence, with the responsibility for all planning and execution of the related activities across the required business lines.
In this role you will be responsible for:-
· The build-out and ongoing management of a new team within the Client Service Management function
· The definition of a Client Outreach and Transition strategy and implementation approach
· Identification and forward planning of all initiatives where client outreach will be a requirement
· Definition of the future schedule of events, aligning across parallel campaigns and business areas
· Execution of all client outreach and transition initiatives in line with the organisation's strategic roadmap
· Advising and educating areas of the organisation as to the considerations and options available when planning for a client outreach exercise
· Continued improvement to the client outreach approach, driving increased efficiency and positive client experience
· Definition and implementation of an appropriate toolset to plan and manage through all client outreach activities
· Status reporting across multiple business lines and functions within the organisation
· Drive decisions to ensure optimal solutions are based on both commercial and business requirements.
· Identification of key dependencies, stakeholder engagement through to resolution
Requirements for the role:-
5-10 years + in Front Office (1LoD) management environment
5 years + Project management experience with a proven track record of delivery
Internal Number: 7964865
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