Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
Background Check Statement:
Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.
Eligibility for Employment:
Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed.
Bachelor's degree from an appropriately accredited institution
Five years of experience in the information technology field including at least two years of experience in technology support
Essential Duties and Responsibilities:
The Desktop Support Manager leads the support of university-owned computers, peripherals, and software and is responsible for a team of computer and technology support specialists who provide direct, multi-level support to faculty and staff across all academic and business units.
Successful candidates need to have a good balance of computer support expertise, interpersonal and management skills.
Other Duties and Responsibilities include:
Supervising 13 technology support specialists, which includes coaching and mentoring of employees and creating work plans and providing performance evaluations
Coordinating a computer refresh plan with academic and business units
Providing specialized expertise to common university systems and software
Maintaining strong working relationships with other ITS managers, college deans, and department leads
Playing an active role in IT project management and governance, leading IT support initiatives to enhance the end user's technology experience
Collaborating with distributed IT units, especially student support and faculty learning technologies
Assisting the director of support as needed
Assisting faculty and staff with technology issues
Significant experience providing desktop and technology support, especially within a higher education environment
Experience providing strategic and innovative thinking, followed by the use of project management to facilitate organizational success
Experience managing an IT support organization
Demonstrated experience working effectively with diverse populations in a higher education setting
Strong leadership skills including problem-solving, analytics, and project management
Experience with Google Apps for Education, JAMF, SCCM and Active Directory and other software and services listed in our service catalog at itservices.appstate.edu
Experience with Jira Service Desk and Confluence
Type of Position: Full Time Position
Work Schedule/Hours: Mon. - Fri. 8:00 – 5:00 p.m. Nights and Weekends may be required depending on work volume and special projects.
Department: Information Technology Service - 205400
Appalachian State University, located in Boone, North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as engaged global citizens who understand their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. Appalachian enrolls about 18,000 students, has a low faculty-to-student ratio and offers more than 150 undergraduate and graduate majors. It is one of 16 universities in the University of North Carolina system.