Manage the day to day operations of the front office, supervises student workers and works to improve efficiency of office processes and procedures.
Hire, train, and supervise front desk personnel including student and full-time staff. Training encompasses ongoing training on front desk processes and expected professional standards of customer service. Provides support and direction to front desk personnel in handling of elevated questions and concerns from students. Oversees the processes at the front desk to ensure a timely completion of student requests. Suggests improvements and new processes that improve efficiency and effectiveness. Assists with departmental queries and collection of data. Oversees the management of the e-filing system. Performs other duties assigned.
High School diploma. Three to five (3-5) years of experience in customer service.
Bachelor’s Degree in related field. Three to five (3-5) years of experience in a university setting. Knowledge of PeopleSoft and/or Sunapsis student information and record management systems. Experience with ImageNow or other digital file management system. One to two (1-2) years' experience in supervision. Strong communication skills and ability to work diplomatically with customers from a variety of backgrounds and levels. Strong organizational skills. Ability to multi-task and lead a busy front desk area.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
Open Until Filled: No
Internal Number: 12383
About University of Texas at Arlington
With annual research expenditures in excess of $100M, the University of Texas at Arlington is a Carnegie Research-1 “highest research activity” institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. A leading institution in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. With a total global enrollment of over 59,000 in AY 2018-19, UTA is one of the largest institutions in the University of Texas System. Guided by its Strategic Plan Bold Solutions | Global Impact, UTA fosters interdisciplinary research and teaching to enable the sustainable megacity of the future within four broad themes: health and the human condition, sustainable urban communities, global environmental impact, and data-driven discovery. UTA was cited by U.S. News & World Report as having the second lowest average student debt among U.S. universities in 2018. U.S. News & World Report also ranks UTA fourth in the nation for undergraduate diversity. The University is a Hispanic-Serving Institution and is ranked as the top four-year college in Texas for veterans on Military Times’ 2018 Best for Vets list.