As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
UW Continuum College (UWC²) expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Summer Youth and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. We’re focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment and time constraints, increasing access to knowledge for more people. As a diverse community that values inclusivity and collaboration, we foster a respectful, supportive workplace where innovation comes to life. By looking ahead and experimenting with new approaches, we’re creating new educational opportunities to help people thrive in a world of change.
UWC² has an outstanding opportunity for a Program Manager (PM) to join their Academic Programs (AP) team!
The Program Manager is expected to work with industry partners and UWC² staff to develop and manage a portfolio of UW Professional & Continuing Education noncredit certificate programs and courses. This includes reviewing programs annually to assess overall program outcomes, content and effectiveness, student satisfaction, fiscal status, and market demand. Strong project management skills are needed to oversee online curriculum revision projects and lead new program development, both of which involve a variety of stakeholders. Program work includes recruiting, managing, and evaluating instructors, so that each course offers high-quality instruction and meets objectives. This position provides opportunities to work in an organization that operates primarily from funds generated by user fees and emphasizes both quality education and fiscal responsibilities.
New Program Development and Revision
Review and revise existing programs to improve quality, expand access, and continually respond to market demand
Project manage online curriculum revision projects that involve a variety of stakeholders including contracted content developers and instructors, advisory board members, instructional designers, videographers, and operational staff
Lead the development of identified new programs, including managing the curriculum development process, hiring and training contracted instructors, collaborating with Marketing to describe and promote the program, and facilitating operational set-up
Coordinate with AP Directors, Marketing, Market Research and Enrollment Services to develop and implement cohesive plans to connect new programs to prospective students in professional communities and industries
Effectively facilitate meetings, manage conflict and navigate barriers to bring new programs to market and revise existing program curriculum
Hire and manage contracted instructors for portfolio of certificates and courses
Effectively manage the resolution of student and instructor issues by working with the appropriate UWC² directors and staff
Ensure students have access to appropriate resources
Manage program advisory boards through facilitative leadership, ongoing engagement and recruitment
Update program outcomes and conduct regular strategic program planning in collaboration with advisory boards, instructors and internal staff
Research data, examine the environment, survey students and instructors to understand issues, and propose solutions for programs that are struggling
Actively network and participate in professional communities of practice within the scope of the assigned portfolio to build relationships that contribute to overall program growth and enrollment
Make responsible fiscal decisions in program planning, budgeting, pricing and tracking that balance goals of maximizing program value, optimizing enrollments and minimizing financial risk
Work collaboratively across organizational units on various aspects of program development, instructor hiring and maintenance, and continually improving the students’ experience.
Contribute to internal initiatives and committees as requested for the development and sharing of knowledge about best practices in education for working professionals
Master’s degree, ideally in management, education, law, science, technology or related field, with 2-3 years of relevant experience managing multiple programs with demonstrated success in program planning, administration, meeting facilitation, and budgeting.
Other qualities necessary for successful performance in the position include excellent oral, written, and interpersonal communication skills, and the ability to work in a professional manner as both a self-starter and a team member.
Desired: The ideal candidate will have:
a record of success of operating in a team environment to achieve organizational goals
demonstrated effectiveness in managing multiple priorities and programs
strong organizational skills
familiarity with administrative policies and procedures in a university environment, or specifically the University of Washington
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.