Columbia Doctors (the Faculty Practice Organization) is seeking an experienced individual to serve as a Quality and Patient Safety Project Manager who will perform duties related to successful implementation of quality and patient safety initiatives across the faculty practice organization.
The Quality and Patient Safety Project Manager will utilize a project management model to support the needs of the Quality and Patient Safety Division. Responsibilities include developing project plans and tracking of assigned Quality and Patient Safety projects. The incumbent will work closely with staff to develop project scope and will be responsible for other aspects of management such as timelines, risk assessment, defining roles and responsibilities, overseeing project teams, communicating with stakeholders and change management to ensure objectives are successful and projects are executed on time. Under the guidance of the Chief Quality Officer (CQO), the Quality and Patient Safety Project Manager will assess feasibility and importance of all assigned projects prior to initiation and determine how to proceed. The Project Manager will provide regular status updates to the CQO and identify lessons learned at the close of each project. Current projects include coordination and oversight of the Patient Safety Recognition Program, Timely Communication of Diagnostic Test Results, Appropriate Reduction of Opiate Prescriptions, Epic generated quality metric dashboards, ACA Program, and PSES activities across the ColumbiaDoctors Faculty Practice Organization. The Quality and Patient Safety Project Manager will work closely and collaboratively with the clinical leadership, Health Information Management team, practice managers and staff to facilitate quality and patient safety initiatives. The Project Manager will assist in data abstraction, related to quality and patient safety initiatives and utilize various industry process tools to transition to a highly reliable organization. The Project Manager must be familiar with a variety of the field's concepts, practices, and procedures. This candidate is expected to rely on their own experience and judgment to plan and accomplish goals. Performs a variety of tasks and facilitates the work of others.
Key resources include ColumbiaDoctors' fully-deployed electronic health record (Allscripts Touchworks EHR, transition to Epic 2/1/2020), analytics solutions (COGNOS, Cojito, Caboodle, Tableau, Power BI, etc...), and SafetyZone Event Reporting system. This position offers a unique opportunity for an articulate innovator and effective change agent to work with clinicians, researchers, clinical and operational staff to develop and lead the safety mission at one of the largest academic multi-specialty practice organizations in the nation.
The successful candidate evaluates, identifies, plans, coordinates, and oversees system-wide quality and patient safety programs
Manages all aspects of assigned quality and patient safety related projects/ initiatives
Coordinates and participates in the abstracting and analysis of data for administrative and clinical decision making related to quality and patient safety.
Participates in the investigation and analysis of patient safety related events, complaints and grievances.
Facilitates root cause analysis, proactive risk assessments, variation reduction and identifies improvements related to patient safety and prevention of harm through the use of process improvement methodologies and tools.
Presents data and reports, deficiencies identified during internal surveillance and monitoring, and the status of implementation to key stakeholders and identified committees.
Collaborates with system and facility teams: care management teams, clinical discipline teams, facility leadership, risk management, and other groups as appropriate.
Provides education and resources to address changes, identify gaps in compliance, and educate leaders and staff on quality and patient safety requirements.
Other duties as assigned.
Bachelor's degree in Healthcare related field.
At least 4 years' experience with process improvement, project coordination/management and / or patient safety project management and coordination.
Strong interpersonal skills; ability to interact effectively with multiple disciplines within the practice setting - physicians, nurses, office manager mid-level providers and clerical staff.
Ability to successfully prioritize multiple responsibilities and projects
Excellent problem solving and investigative skills
Strong analytical skills and attention to detail;
Excellent organization and time management skills, Project Management certification strongly preferred
Requires demonstrated excellence in interpersonal and written communication skills.
Must be proficient in Microsoft Office applications, including Outlook, Excel, and Word, Power Point, Project and Teams, and proficiency with Access databases
CPHQ and/or CPPS preferred
Bi-Lingual Spanish/English skills
Must successfully complete systems training requirements.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 507554
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.