To handle queries, escalations, appeals from Distribution channels across various policies including High Net Worth policies; To maintain the stipulated SLA and sustained delivery of excellent servicing experience to relevant stakeholders; Compliant with all regulatory rules & guidelines; To be part of our Digital Transformation process within Life Ops (POS)
Act as the main point of contact for designated Channel and become value added partner of the Channel by understanding their needs and improving the relevance of POS outcomes to them. This entails leading efforts within POS to enable the change including but not limited to, the change management on digital tools.
Lead & facilitate solutioning for any issues faced by partners' distributors and ensure resolution of said issues.
Accountable for the achievement of the relevant SLAs including but not limited to processing requests, resolving email enquiries and clearance of suspense.
Support & actively contribute to evolution of Target Operating Model to transit from traditional model to digitally enabled model
Display behaviour and attitude aligned with entreprise direction (eg Leadership Essentials) and help POS to achieve its stated mission statement.
Any other tasks as request by Cluster Lead or Head of POS
Build a career with us as we help our customers and the community live healthier, longer, better lives.
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