Location: Gardner, MA Category: Professional (Staff Member) Posted On: Tue Jun 9 2020 Job Description:
General Statement of Duties
The Coordinator of Reference, Instructional Services and User Experience provides shared leadership and strategic direction in the development and implementation of research and information literacy practices that support student success and the creation of user-centered, inclusive and accessible experiences with Library resources and responsive touch points. The Coordinator facilitates communication between all members of the reference and instruction team (day and evening) and provides reference service and research instruction to Library patrons. The Coordinator oversees the management of electronic resources, conducts usability studies with Library users and maintains and develops the Library website.
Teaches classes in support of the Library instruction program, coordinating with other Library staff and faculty to engage students in learning and practicing information literacy;
Facilitates communications originating from reference and the research and instruction program;
Creates research instruction videos for the Research Skills MOOC or equivalent, database tutorials and other resources and services;
Provides in-person and virtual research help to students, faculty, staff and the community;
Provides virtual research help using email, chat and Blackboard Collaborate Ultra. Staffs Circulation Desk as needed;
Develops and maintains reports, documentation and records for reference area;
Creates accurate and timely documentation for all procedures and processes for reference area. Creates reference coverage schedules;
Provides learning opportunities and support for Library staff regarding reference tools/databases and research instruction;
Facilitates librarians meetings on topics related to job responsibilities;
Maintains current knowledge of trends and best practices as they impact academic libraries;
Develops the Library website and ensures access to online Library databases and electronic books;
Engages stakeholders to optimize information discovery on the Library's website in a way that supports a coherent user experience for web-based Library resources and services;
Ensures the Library's web-based content adheres to ADA accessibility standards;
Collaborates with the assessment coordinator to assess the Library website and other digital systems. Establishes and implements usability testing;
Manages electronic resources for the Library, including implementation and maintenance. Participates in the evaluation and selection of electronic and print resources as part of collection development;
Serves as a liaison to academic departments;
Works creatively, collaboratively and effectively to promote teamwork;
Demonstrates capacity, skill and willingness to engage students and contribute to student success;
Participates in College governance and other committees as part of college service;
Participates in professional development activities, including attending workshops and conferences;
Other duties as assigned.
Master's degree in Library Science or closely related field;
Five (5) years' experience and/or training involving library operations, reference service, bibliographic instruction, circulation service, copy cataloging and library information systems; or
An equivalent combination of education, training, and experience.
REQUIRED SKILLS, KNOWLEDGE AND APTITUDES
Thorough knowledge of print and electronic information sources;
Familiarity with Microsoft Office products, electronic databases, search engines and website development and maintenance;
In-depth experience with HTML and CSS;
Excellent oral and written communication skills;
Ability to respond effectively to changing needs and priorities showing initiative and flexibility;
Ability to interact effectively and work collaboratively with a variety of colleagues.
Master's degree in Library Science from an ALA accredited school;
Experience teaching, training or presenting;
Ability to contribute to creating a positive and respectful workplace defined by personal and professional competence, integrity and collaboration;
Ability to use technology in creative ways to problem-solve and/or facilitate workflow;
Experience testing interfaces for usability and/or accessibility;
Experience with usability testing techniques;
Experience with APIs and Mobile Technologies.
Equivalency Statement Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
In-house Title:Coordinator of Reference, Instructional Services and User Experience.
**Actual Salary determined by education, experience and any applicable grant limitations per the collective bargaining agreement.
Grade: 6 Employee Status: Full Time Benefits: Yes Hours per Week: 37.5 Number of Weeks: 52
Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Internal Number: 122871
About Mount Wachusett Community College
We are an innovative institution for teaching and learning excellence. Students and faculty are at the center of everything we do. If you are looking for the opportunity to come to work every day and help students achieve their dreams, Mount Wachusett Community College is the place for you. Our faculty, staff, and administration forge the direction of the college together - from governance to defining our mission. We understand that for our institution to remain relevant we must continually examine and refine the ways we serve our students. We strive to create an environment where students, faculty and staff feel comfortable and where new ideas and perspectives are encouraged and rewarded. We respect and honor our differences and make them work toward the advantage of all. The college is committed to attracting the best faculty and staff for our students, regardless of race, color, religious creed, age, physical or mental disability, sex, national origin or ancestry, marital status, sexual orientation, genetic information or veteran status. About the College Mount Wachusett Community College is an accredited, public two-year institution serving 29 cities and towns in North Central ...Massachusetts. The picturesque269-acre main campus is located in Gardner, Massachusetts; satellite sites are located in Leominster, Fitchburg, and Devens. The college offers over 45 associate degree and certificate programs, as well as adult basic education and high school equivalency programs, education and training for business and industry, and noncredit professional and personal enrichment programs. MWCC is on the forefront of state and national civic engagement and service learning initiatives and is nationally recognized as a veteran- friendly school. MWCC is in the process of constructing a $42 million science and technology building to support growing STEM programs. The college community enjoys many resources including the East Wing Art Gallery; the 555-seat Theatre at the Mount which hosts a variety of productions annually; the Fitness and Wellness Center, which offers a wide assortment of fitness classes, exercise equipment and an Olympic-size swimming pool; a complete library with access to thousands of on-line publications and data bases, as well as electronic classrooms. In addition, through its membership in the CWMARS regional library system, access is available to all other public and academic libraries in the region. Our Green Commitment In addition, if sustainability is important to you, Mount Wachusett Community College offers the chance to work at one of the greenest colleges in the nation. We are the largest greenhouse gas reducer of any Massachusetts state college, university, or agency, as recognized by the 2011 Leading By Example Award from the Commonwealth of Massachusetts. We have also been nationally recognized with a Climate Leadership Award from Second Nature, the supporting organization of the American College and University Presidents' Climate Commitment, and several other organizations. Our Gardner campus features two 1.65 MW Vestas V82 wind turbines that are propelling us to near-carbon neutrality for campus operations. With the college's biomass and solar technologies incorporated into the mix, coupled with significant efficiency improvements, MWCC generates nearly all of its energy on-site to operate as a near-zero net energy campus. About our benefitsOur full-time faculty and staff enjoy a liberal benefits package, including generous retirement plans, eleven health insurance options, dental care, life insurance and long-term disability insurance. In addition, we offer a tuition remission program which provides education benefits at Massachusetts state colleges, community colleges, and University of Massachusetts Colleges for full-time employees, their spouses and dependent children. Education and lifelong learning are valued here. Additionally, sabbatical opportunities and other professional development opportunities are possible. About the regionMount Wachusett Community College is located a few hours from the stunning beaches of the Cape Cod National Seashore, an hour's drive from the cultural attractions and big city lights of Boston, and forty-minutes from the county seat of Worcester, with museums, a thriving restaurant scene, and excellent amenities. A wide variety of state and national parks, including the Appalachian Trail, the White Mountains, the Berkshires and the Green Mountains are all a day-trip away. The best that New England has to offer is here: quaint villages, bustling cities, and beautiful vistas. The Boston Museum of Fine Arts, the Worcester Art Museum and the Fitchburg Art Museum offer incredible collections. There are opportunities for great shopping in area cities, towns, and nearby outlet malls. North Central Massachusetts is home to excellent public, charter and private schools as well as an affordable lifestyle. Hiking, biking, and walking trails are spread throughout the region as well, for those seeking to maintain an active outdoor lifestyle. We hope you will consider applying for one of our open positions, and discover all that Mount Wachusett Community College and the North Central Massachusetts region have to offer.