Looking for more meaning in your work? Our Consumer Health Informatics team is seeking a Product Owner for our patient portal,MyMSK.
MyMSKis MSK's patient portal, which provides our patients and their caregivers with secure online and mobile access to personalized information about their care at MSK. Patients can use the portal to review upcoming appointments, request prescription refills, check lab results and reports, access educational materials, view hospital bills, and securely message with medical staff involved in their care, among other things.
Health Informatics @ MSK
Within the broader Digital Informatics and Technology Solutions (DigITs) organization, the division of Health Informatics manages clinician and patient-facing health information technology, including the institutional electronic health record, ancillary clinical systems, and tools that enable decision support, health information exchange, knowledge management, and patient engagement.
Beyond working with the technology itself, we aim to understand the people who use it and the processes affected by its implementation. We empower our clinicians and patients with tools that support the best outcomes, and we support our researchers in their efforts to forge new territory in precision oncology. We evaluate our interventions to prove that the work we are doing is impactful, and we weigh costs and benefits to measure value and prioritize future initiatives.
What you'll be doing:
Create and maintain product roadmaps, define success measures for products and measure product performance and oversee creation of all project documentation
Work closely with CX/Product Lead to break journeys into features
Translate user journeys and output from research, NFRs and FRs into user stories
Align and track the success metrics for features, sprints and epics
Support recruitment and maintenance of working groups
Catalog and prioritize product backlog in collaboration with development team. Participate in iteration planning for each sprint. Assess and escalate problems and roadblocks timely.
Ensure appropriate time is allocated for the successful and timely release of enhancements and features
Set overall goals and directions for the team ensuring cross-functional teamwork and prioritization of work to meet deliverables/milestones
Facilitates the development of product concepts and defining product strategies, team workflows and core methods
Engage and coordinate efforts (daily/weekly) with project managers, analysts, and various directors
Track timelines, define milestones, lead prioritization workgroups, manage status reports, and spearhead engagement efforts
Ensure all issues, requests, and problems, are being addressed and raised to support staff as needed
Set expectations for delivery of new functionalities and maintain appropriate tracking of product performance post-launch to suggest possible solutions in future iterations
In collaboration with the development team, assists in the documentation and the testing acceptance criteria and timeline
Assess severity of reported defects and escalate and prioritize to development team appropriately
Lead the product functional design process, having an in-depth knowledge of the users and technology, and the release planning (sprints) with developers
Coordinating and implementing new platform rollouts for all clinical staff
Our ideal candidate:
7+ years of experience as Product Owner/Manager, Project Manager or Clinical Systems Managerin healthcare/hospital or clinical setting
Analytical approach, excellent communication/presentation skills, strong stakeholder management, keen to mentor/provide guidance, patient and assertive yet tactful
Knowledge/technicalexposure: mobile application development and deployment of medical/non-medical devices, Web and mobile architecture and familiarity with mobile endpoints e.g. iOS and Android environments, HL7 interfaces and agile methodologies/ SAFe a strong plu s
Competitive compensation packages | Sick Time | Generous Vacation + 12 holidays to recharge & refuel | Internal Career Mobility & Performance Consulting | Medical, Dental, Vision, FSA & Dependent Care | 403b retirement savings plan match | Tuition Reimbursement | Parental Leave & Adoption Assistance | Commuter Spending Account | Fitness Discounts & Wellness Program | Resource Networks | Life Insurance & Disability | Remote Flexibility
We believe in communication, transparency, and thinking beyond your 8-hour day @ MSK. Its important to us that you have a sense of impact, community, and work/life balance to be and feel your best.
Our Hiring Process
You read the ad, agree it sounds like a great fit & apply -> Talent Acquisition contacts you to schedule a phone interview (if your profile aligns) -> after speaking with the Talent Acquisition Specialist, you will connect with the Hiring Manager by phone or video call -> if your experience is a fit, you will move forward to an on-site visit or video call with the team -> post-interview feedback -> ideally an offer! -> reference check & onboarding -> orientation & official welcome to MSK
we look forward to meeting soon!
Internal Number: 2020-42318
About Memorial Sloan-Kettering Cancer Center
As one of the world's premier cancer centers, Memorial Sloan-Kettering Cancer Center is committed to exceptional patient care, leading-edge research, and superb educational programs. The close collaboration between our physicians and scientists is one of our unique strengths, enabling us to provide patients with the best care available today as we work to discover more effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future physicians and scientists, and the knowledge and experience they gain at Memorial Sloan-Kettering has an impact on cancer treatment and the biomedical research agenda around the world.