The Department of Information Technology welcomes applications for the position of Telecommunications Engineer. The Telecommunications Engineer is responsible for the operation, maintenance, availability, and reliability of the enterprise telecommunications system and communications infrastructure. This includes the Cisco VoIP, Unified Messaging, and Web and Video Conferencing services to streamline how the Marist Community communicates and collaborates across various locations. The Telecommunications Engineer will have the ability to make a reverberating impact as part of a team that is heavily involved in research and education, prototyping, management, and commercialization.
A Bachelor's degree in Computer Science, Management Information Systems, or a related field is required. 3-5 years of experience in Telecommunications and/or Unified Communications is also required. The selected candidate must provide quality customer service to ensure that the end user’s requirements are carried out, and must able to provide creative solutions for unique issues.
Responsible for the overall administration of the unified communications and collaboration (UCC), ensuring reliability and availability with minimum impact to the community.
Coordinate, review, and oversee all telecommunications moves, adds, and changes in Cisco VoIP phone systems.
Provide problem resolution, performance management, and preventative maintenance of the UCC systems.
Maintain telephone call accounting and database systems.
Develop recommendations for improving the UCC architecture and technology solutions that best meets the users’ business requirements.
For all approved UCC projects, develop a project plan of activities, milestones, and project timeline.
Design, develop, test, and support implementation of approved changes to the UCC architecture and technology.
Develop and maintain comprehensive technical artifacts pertaining to the implementation, engineering, and optimization of the UCC architecture and services.
Support standards around Unified Communication integration with the focus on ease of use for end-users and high availability.
Manage the campus-wide communications infrastructure which includes the design and layout of fiber and copper in new construction and renovation projects.
Evaluate and recommend next generation technology, including Artificial Intelligence (AI) that improves the end user experience.
Communicate proactively and effectively with users.
Hire, supervise, and evaluate telecommunications student technicians’ performance and overall productivity.
Significant experience in designing, building, and operating Cisco Unified Communication Manager systems in a large production environment and a demonstration of strong understanding of related technologies is highly desirable. Project Management experience is also preferred.
About the Department:
As a leader in educational applications of technology, Information Technology (IT) offers students, faculty, and staff access to advanced technologies to help promote a strong sense of community. A distinguishing feature of the Marist education is the manner in which information technology is used in support of teaching, learning, and scholarship. This environment creates a strong applied research culture and includes Marist students as young paraprofessionals, which makes Marist unique within higher education.
Marist IT staff come from diverse career and educational backgrounds. Our community of technologists collaborate to support a commitment to excellence with 80 staff members within 15 departments, more than 200 student paraprofessionals, and a 24/7/365 operation. Effort, talent, and commitment are rewarded and recognized within the division both internally by leadership, and externally through numerous industry accolades and awards. No two days are ever the same while working in IT. With our focus on open-source technology and innovation, we are committed to finding more effective and practical ways to use technology to meet institutional goals.
We are looking for excellence, attention to detail, strong ownership of one’s work, and exceptional problem solving and project management skills. If you are a critical thinker with the ability to solve problems independently and as part of a hard-working team, we welcome your application for this position as a Telecommunications Engineer.
Located on the banks of the historic Hudson River, on Fifth Avenue in Manhattan, and at its Florence, Italy campus, Marist College is a comprehensive, independent institution grounded in the liberal arts. Its mission is to “help students develop the intellect, character, and skills required for enlightened, ethical, and productive lives in the global community of the 21st century.” Marist is consistently recognized for excellence by The Princeton Review (Colleges That Create Futures and The Best 385 Colleges), U.S. News & World Report (10th Best Regional University/North, 5th Most Innovative School/North), Kiplinger’s Personal Finance (“Best College Values”), and others. The College is top-ranked for long-term study abroad (#4 in the U.S.) by the U.S. State Department’s Open Doors report. Marist educates more than 5,000 traditional-age undergraduate students and 1,400 adult and graduate students in 47 undergraduate majors and numerous graduate programs, including fully online MBA, MPA, MS, and MA degrees, and also Doctor of Physical Therapy and Physician Assistant programs. To learn more, please visit https://www.marist.edu/about
Marist College is strongly committed to the principle of diversity and is especially interested in receiving applications from members of ethnic and racial minority groups, women, individuals with disabilities, veterans, and persons from other under-represented groups.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
About Marist College
Marist is dedicated to helping students develop the intellect, character, and skills required for enlightened, ethical, and productive lives in the global community of the 21st century. The College fulfills its mission by pursuing three ideals: excellence in education, a sense of community, and a commitment to service. These ideals were handed down to us by the Marist Brothers who founded the College. Now an independent institution governed by a lay board of trustees, Marist continues to embrace the three ideals as an integral part of the College mission.