CBRE is the global leader in commercial real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
CBRE has been ranked the industry's top brand by the Lipsey Company for 15 consecutive years and has been named one of Fortune's "Most Admired Companies" in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.
The commercial real estate market is undergoing a significant and exciting change - driven by data and technology. Digital and Technology powered products play a vital role in CBRE's mission to create unmatched value for our clients.
Hi, we're Host!
We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.
A commitment to providing you with career growth opportunities within your CBRE career
An open source culture/atmosphere that encourages learning and contributing back to the community.
Energetic and collaborative teams and consulting partners
We support staying on top of the latest best practices and tools
A competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability)
The Meeting and Events Manager guides the work and strategic goals of a meeting and events and workplace experience team at a Host location in Downtown Chicago. Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.
The individual in this role manages several teams to ensure high-quality work by building strong event programming that aligns with the goals of clients and other stakeholders. In this role, you would also lead a team of Hosts who serve as cultural ambassadors, community advocates, and service leaders in their workplace.
In addition to making recommendations on budgets and cost reduction, this individual also coordinates with clients to resolve complex issues and provide a consistently positive experience through regular engagement and improvement of event processes. The Meeting and Events Manager also works with teams to track benchmarks and ensure superior performance from the entire meeting and events and workplace experience team
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages a team in one or more offices; provides direction on employee management (e.g. recruitment of talent, performance management, etc.); makes recommendations on budgets and cost reductions.
Troubleshoots and resolves complex client inquires and complaints that are escalated. Follows up with clients to ensure satisfaction.
Ensures consistency in support provided by the team through continuous review and improvement of existing processes. Interprets and communicates goals and direction with management, sets achievable goals that are linked to the objectives of the organization.
Develops and tracks SLA's, KPIs, and benchmarks; report out on a recurring basis.
Serves as primary contact with client for meeting & events forecasts and strategies.
Motivates and coaches' staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction.
Reviews staff workload and makes proactive decisions to meet the department business demands
Reviews reports and implements procedures to improve employee efficiency and ensure smooth operations.
Monitors the performance, training, and development of staff. Conducts performance evaluations and counseling. Responsible for recruiting and hiring new employees within the Call Center environment. In charge of hiring personnel (DJs, caterers, waiters, etc.)
Performs other duties as assigned.
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
HS Diploma or GED required. Prior event coordination, customer service or other hospitality experience preferred. Minimum of 6 years of meeting and event planning required. BS/BA degree and experience in corporate or conference center management preferred .
CERTIFICATES and/or LICENSES
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style.
Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Comfortable meeting and engaging with new people while displaying a w arm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment.
Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and ABILITIES
Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Ability to work in multiple software platforms and learn and retain technical software applications quickly.
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
Good organizational skills. Must work well under pressure with multiple deadlines, and demonstrate a proactive approach to routine and non-routine occurrences.
Ability to work flexible work schedules based on business need.
May need to be physically able to lift and move 30-40 boxes and operate a two-wheel dolly. Physical ability to assist with document services operations. Able to lift 50 lbs.
Ability to lead and motivate others and to perform associated paperwork.
Strong problem-solving skills. Highly adaptable and flexible.
Ability to work independently with little supervision.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
1. Complete at a satisfactory level all required and assigned HSE training 2. Follow all activity policies and procedures, including all HSE related requirements at all times 3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc. 4. Report any condition which you feel could result in an accident or injury and / or stop work if required
As a Supervisor:
While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:
a. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders c. Support stop work authority when it is exercised in good faith d. Communicate any / all potential workplace hazards and workplace procedures
Internal Number: 20012693
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.