Based in Hong Kong will engage with leaders at client organizations to develop and deliver consulting projects that enable our clients to drive the performance of their payments business. The incumbent must be able to develop enduring strategic relationships with HK and Macau based clients. We are looking for motivated individuals who will provide strategic thought leadership and insights to clients.
Grow the company and the Consulting & Analytics (CA) business by proactively engaging with clients in regular strategic discussions; drive awareness of CA solutions
Ensure the team has laid out a robust program of project work to drive client business growth and/or performance improvement across all key clients. Manage allocation of work across team and manage the project pipeline to maximize efficiency, throughput and quality.
Develop frameworks and approaches, and perform deep analyses, to enable clients to address opportunities and tackle challenges
Undertake client projects, including project road mapping, client interviewing, analytical review of inputs, structuring of recommendations, report writing
Lead a small team, assigning engagements, providing direction, motivating and coaching team members
Bring deep subject matter expertise to bear in undertaking engagements such as portfolio strategy, portfolio diagnostics, and cardholder lifecycle health checks
Foster partnership with leaders of other functional areas, ensuring alignment of opportunities and recommendations. Provide subject matter expertise support and knowledge transfer to the wider Consulting & Analytics function regionally & globally, in addition to the wider the team. Contribute as an active & influential member of the HK LT & Greater China CA leadership team.
Coach & mentor team members in client development, project execution and technical skills. Ensure robust personal career development plans are in place and executed. Create a team environment where team members can achieve their full potential in a sustainable way.
Project Execution. Lead team in designing consulting solutions to client requirements, striving for innovative and efficient approaches. Develop frameworks and approaches that enable clients to address opportunities and tackle challenges. Encourage team to tap into company knowledge, best practices, benchmark data, research both primary and secondary, and analysis of client and industry situation. Select and manage contracting with any 3rd party consulting and/or analytics partners involved in the delivery of consulting engagements. Ensure appropriate project closure
Ensure that the team is leading on engagements that drive preference for the company with our clients. Work to see that the team both attracts the highest caliber of talent and is seen as a source for talent from within the company.
Minimum 15 years' experience in retail banking or financial services consulting with the majority of that time in cards and payments and/or closely related industries
Global or multi-national business experience strongly preferred as is experience with a relevant client organization within Greater China (e.g. with a major bank or retailer from China, Hong Kong or Taiwan)
Proven Leadership skills, including: Leading by Example, Open Communication, ability to Enable & Inspire, evidence of Excelling with Partners, ability to Act Decisively and high level Collaboration skills
Critical elements of consulting toolkit:
Problem identification & crystallization applying strategy, analysis & creativity
Hypothesis generation to enable data-driven problem solving
Robust & rigorous project management capabilities
Superior communication skills, including ability to structure & deliver executive level storylines
Relationship management capability, including ability to effectively influence and negotiate with senior executives internally & externally
An understanding of statistical analysis, modelling, scoring schemes, etc. and the power of analytics to inform and drive both strategy and execution
Entrepreneurial & commercially minded, ability to lead a growing business & achieve strong results
Strong academic credentials, with relevant undergraduate degree and MBA or graduate degree preferred
Global mindset, desire and demonstrated ability to work cross-culturally and in a matrix organization
What will also help:
Experience in key issuer business areas, such as portfolio management, marketing, product management, operations, risk management, for both credit and debit cards
Mandarin language skills
Projects you will be a part of:
Potential projects could include portfolio management diagnostics, assessments of digital product and marketing strategies, development of industry landscape evaluations and best practices, and optimizing client customer experience and supporting processes.
If you would like to apply for this role or find out more, please apply online or contact Christy Zhang at Robert Walters on +852 2103 5302 or [email protected] quoting the Job Reference ZHC/923860.