Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Deposit and Credit Bureau Management Office (DCBMO)
This newly created entity is responsible for the governance/oversight, standardized enterprise policy, centralized relationship management, consistent enterprise processes and procedures, integrated network of systems, quality control and customer experience related to all aspects of how Wells Fargo furnishes and uses consumer data to/from the CRAs. Under the control of this office are the following functions; Furnishings, Disputes, Data Usage and Access, Vendor Relationships, Strategy and Integration and finally, Self-Assurance and Oversight.
We are hiring for 2 Business Support Consultant 5s. We prefer the hired candidates reside in the following metropolitan areas;: Fort Mill, SC; Charlotte, NC; Chandler, AZ; Des Moines, IA, or Raleigh, NC. Other locations will be considered on a case by case basis.
The Business Support Consultant 5 positions consult with management and business partners on matters of significance regarding strategic approaches, effectiveness of support function, and business performance improvement opportunities for the large business functions or functions that may cross the enterprise that have significant complexity, scope and financial impact. Such consultation includes discussion of alternatives and implications.
Presents to executive management on business performance and recommends strategies to implement changes and improvements. Utilizes thorough knowledge of the LOB's or enterprise to support and drive strategic initiatives for the business. Establishes priorities and drives accountability for assigned initiatives, assisting to ensure solutions are designed, integrated and controlled to improve effectiveness, limit risk exposure and create efficiencies as appropriate. Functions supported may include: policy/procedure administration and adherence, systems/change initiatives, business continuity planning, legal and regulatory adherence, SLA negotiation/development, reporting and analysis, project funding, pipeline, process improvement, quality management (example: may include negotiation of SLA and QA program across multiple LOBs), communications, financial control/budgeting oversight (example: monitoring business expenses). May work with key internal and/or external partners, possibly including agency representatives, regulators and auditors, to distill complex concepts into pragmatic and simplified/targeted solutions.
This position is also responsible:
Developing, implementing and monitoring risk-based programs to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency.
Evaluates the adequacy and effectiveness of policies, procedures, processes, systems and internal controls, analyzes
extremely complex business and/or system changes to determine impact.
May lead or provide primary support to the work streams supporting the build out of the Deposits and Credit Bureau Management Office (DCBMO).
Influence the design and implementation of an enterprise-wide credit and deposit consumer data furnishing and dispute processing function.
Provide leadership on operational requirements and changes to group and business level procedures.
Leads implementation of complex and strategic initiatives with high risk, complexity, and cross-functional impact.
Manages communication and collaboration with business heads, Legal, Audit and regulators regarding risk management of business-specific risk programs.
As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
10+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning
Ability to articulate complex concepts in a clear manner
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Strong root cause analysis skills
Strong time management skills and ability to meet deadlines
Experience working with the Shared Risk Platform (SHRP)
Other Desired Qualifications
Experience building programs and processes to support business governance
Control testing and/or control design experience
End to end issue management experience
Experience identifying process, procedural, system, and/or control deficiencies
Experience recommending remediation or corrective action plans
Experience evaluating or testing solutions to ensure gaps are remediated and sustainable
Future-thinking and the ability to think outside the box
2+ years Regulatory Compliance experience
2+ tyears Audit and Regulatory engagement experience
Ability to travel up to 10% of the time
SC-Fort Mill: 3476 Stateview Blvd - Fort Mill, SC AZ-Chandler: 2600 S Price Rd - Chandler, AZ NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC IA-Des Moines: 6200 Park Ave - Des Moines, IA
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5546387-2
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo