Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Wells Fargo Deposit Products Group (DPG) offers innovative checking, savings and payment solutions that form the core of our customers' relationship with Wells Fargo and fulfill a broad array of their financial needs. We make our products and services intuitive so they are simple to use and fully integrated to deliver a superior customer experience through all of our channels.
Our team manages foundational checking and savings accounts functions, such as monthly service fee processing, account closing, and statement cycles, along with managing the grandfathered product line. We strive to understand the technical intricacies of these functions to identify gaps and opportunities. We develop new, and improve existing, functions. This position has responsibility for understanding, managing, and simplifying complex processes that affect our entire checking and savings product line. The candidate will manage a small team of product managers who will serve as subject matter experts on various processes and products. This role will expand the knowledge and skill sets of product managers reporting to this position. This position works closely with other Product Managers, Compliance, Legal, Risk, Audit, and the Project Management Office.
Primary responsibilities include:
Maintain products: Ensure product information is kept up-to-date in product and procedure databases. Serve as backup subject matter expert of assigned products.
Identify portfolio simplification opportunities: Assess existing product portfolio for opportunities to consolidate or reprice products. Lead systems development projects on approved initiatives.
Perform analysis: Provide financial and attrition projections of recommended solutions. Track outcomes after project launch, and use data to refine future projections.
Map processes: Assist the Business Process Mapping group with mapping various processes associated with checking and savings accounts. Ensure processes are adhered to, and coordinate self-assurance activities with the self-assurance team.
Process Improvement: Use process mapping, or otherwise assess existing functions, to identify opportunities to close gaps, streamline, automate, and improve the customer experience or reduce risk to the bank.
Develop expertise: Develop a broad knowledge of the systems, processes, and procedures used to manage checking and savings accounts.
Propose solutions: Create and deliver effective presentations to senior management to achieve senior level support for new or improved processes, controls, procedures, or systems development.
Lead projects: Act as lead non-technical stakeholder on systems development projects, including defining business requirements from a product perspective, working with cross-functional teams during the development and implementation phases of projects, and validating test and production results.
Guide communications: Provide subject matter expertise of changes being implemented to customer communications team.
As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
6+ years of product management experience, product development experience, or a combination of both
4+ years of management experience
Other Desired Qualifications
5+ years of system development experience, preferably with typical deposit product systems like Hogan, SVP, CIV, RWS
Ability the analyze data to identify issues or opportunities
Ability to summarize and recommend new strategies/solutions
Experience creating PowerPoint presentation materials and ability to present to Senior Leaders in a concise manner
Strong partnership and collaboration skills across Wells Fargo – with proven ability to manage effectively in a matrixed organization, developing partnerships with many business and functional areas
Process mapping experience
Deposit products experience
Ability to work independently in a fast paced, rapidly changing environment
1+ year of SQL experience
Ability to identify inefficiencies, opportunities to streamline business processes, and implement change
Ability to influence across all organizational levels, particularly senior management
Strong management experience including: directing activities of team members, performance management, coaching, and mentoring
The salary range displayed below is based on a Full-time 40 hour a week schedule.
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5537295-5
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo