Protiviti are looking for skilled candidates for the following role:
The client is an international corporation with an excellent reputation both here in Asia and also globally. The client is currently investing heavily on a cloud migration program. It becomes the flagship program for the group, with aggressive timeline, they plan to complete the entire migration within 3 years.
The purpose of this role is to lead the changes required to contact centre processes and procedures and/or support delivery of change control within the contact centre.
They will need to control, prioritise and implement a range of initiatives, changes and requirements including regulatory change and/or small systems enhancements.
They will prioritise change and/or organise resources to ensure day to day expectations can be met, suggesting and implementing improved ways to tackle issues in the future.
They will act as a key interface with other business areas.
In some cases the role holder will act as a lead for activity locally executed and will be responsible for ensure activity is carried out in line with the approved design.
Leading project planning sessions
Coordinating staff and internal resources
Managing project progress and adapt work as required
Ensuring projects meet deadlines
Managing relationships with clients and stakeholders
Designing and signing off on contracts
Overseeing all incoming and outgoing project documentation
Participating in tender process i.e. design, submission and review
Designing risk mitigation plan
Conducting project review and creating detailed reports for executive staff
Optimising and improving processes and the overall approach where necessary
Securing growth opportunities and initiating new projects
Managing large and diverse teams
Strong sense of compliance, control and risk awareness
Proven history of strong management experience especially on the transition
and migration processes of large size operations
Ability to adapt and prioritize appropriately in a fast moving and evolving environment
Demonstrate problem solving and analytical abilities including the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and apply sound business knowledge.
End to end project management experience
To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.
Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Through our network of more than 70 offices in over 20 countries, Protiviti and its independently owned Member Firms provide clients with consulting solutions in finance, technology, operations, data, analytics, business performance improvement, risk and internal audit. As a Protiviti consultant, you will not only work on interesting business issues with world-class companies, but you will also have access to training and networking opportunities to accelerate your expertise.