The mission of Information and Technology is to create and support an information technology environment that enhances the ability of the UC Davis community to teach, do research and provide public service. In support of the University's mission, IT will deliver an infrastructure of technological services appropriate to the requirements of the campus community.
Job Summary Final Filing Date : 6/18/2020 Salary Range : $2,827.59-$5,973.18 (Grade 24) Salary Frequency : Bi-Weekly Appointment Type : Career Percentage of Time : 100% Shift Hour : 40 Hours Location : Alhambra Cannery City : Sacramento, CA Union Representation : No Benefits Eligible :Yes
We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs.
THIS IS NOT AN H1- B OPPORTUNITY Qualified candidates may be interviewed at any time.
Responsibilities The Clinical Applications Trainer 3 is a member of the IT Education team and will be responsible for specific functions and activities related to the Clinical and Financial business operation process development, including analysis, testing, implementation, and support of information systems, for the organization; converting staff to new software applications, business processes and workflows, and customer service skills and gathering system data and reporting needs in the Patient Contact Center (the UCDH call center). The Clinical Applications Trainer 3 performs as an advisor, high level decision maker, along with being responsible for, implementation and testing of application functionality; developing training materials, course curriculum and additional training documentation to improve processes and to reduce or eliminate errors. The delivery of classroom training and providing end-user support is an important skill for this role. Experience preforming the functions described in this section in a call center environment is preferred.
Knowledge of software and technologies training, including complex concepts, principles, policies, methodologies, and industry standards and practices involved with training curriculum design.
Experienced in project management principles including task management, development of timelines, and the ability to manage concurrent deliverables.
Experience with technical analysis, documentation and writing, and the ability to follow team conventions.
Detail oriented, with experience effectively managing time, seeing projects through to completion, organizing competing priorities, and effectively addressing complex, urgent issues as they arise.
Strong interpersonal skills, productively, work in a team environment, maintain composure and respond professionally when confronted with a difficult situation, and to train and support clinical informatics users at all professional and technical levels throughout the medical center.
Strong problem-resolution skills quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
Work with senior staff and managers in clinical information technology, health care management, and business analytics, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.
Travel in the Northern California region may be required. Reliable transportation necessary for off-site visits. Mileage and travel expenses will be reimbursed per UC Policy.
Required to pass role-appropriate, manager-approved Epic certification exams within six months of attending Epic training.
Must maintain role appropriate manager-approved certifications as per Epic's continuing education requirements defined in the most current Epic Training Guide.
Must be able to travel to Wisconsin to attend Epic certification training sessions.
Must be able to work overtime and/or flexible hours as needed to meet committed project dates.
Must be self-directed and able to work autonomously in a professional and productive manner.
Required to pass a background check.
This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.
EEO The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
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UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.