Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers. Our Customer Success Specialists are responsible for responding to routine and complex customer inquiries regarding consumer products and services:
Quickly answer customer inquiries in a friendly and courteous manner
Deliver exceptional service to our customer by going out of the way to please them
Provide first call resolution, while following strict procedures that meet compliance guidelines
Identify and offer customers the products and services they need and want to succeed financially
Currently hiring for training class starting on Monday, July 27, 2020,Training hours are 9:00am – 5:30pm Monday - Friday for 6 weeks then Monday- Friday regular schedule for 3 additional weeks . (Must be available to attend entire paid training class)
Schedules fall within the sites hours of operation, Monday-Sunday 24/7 7 days a week .
Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Salaries starting at $17.00 /hr. Eligible to participate in the Wells Fargo Virtual Channels Contact Center Incentive Compensation Plan with the opportunity to earn quarterly incentive. A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications.
6+ months of experience assessing and meeting the needs of customers and/or solving customer problems demonstrated through work or military experience
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to negotiate, influence, and collaborate to build successful relationships
Basic Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Good attention to detail and accuracy skills
Ability to influence, educate, and connect customer to technology and share the value of digital banking options
Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Experience delivering results in a fast-paced, deadline driven environment
Ability to quickly learn business operations and processes
Ability to be flexible and adjust plans quickly to meet changing business needs
Must be able to attend full duration of required training period
Ability to work nights, weekends, and/or holidays as needed or scheduled
The salary range displayed below is based on a Full-time 40 hour a week schedule.
AZ-PHX-Northwest Phoenix: 2150 W Pinnacle Peak Rd - Phoenix, AZ
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5545942
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo