Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
This position will become part of the newly formed Consumer Collections & Servicing (CCS) organization's Capacity Planning Center of Excellence (COE). This COE currently supports 1,800 Team Members in 12 unique Lines of Business (LOBs) but the possibility exists to grow this support. Support includes blended outbound/inbound call centers as well as back office teams spread across 7 sites including Manila, Philippines. Capacity Plans for these LOBs are currently at various levels of maturity. The successful candidate will be responsible for the creation Capacity Plans that will determine how many Team Members will be needed to support each LOB as well as the timing of future hiring classes and will require familiarity with Collections and Call Center operations. These models will be required to successfully pass the rigor of Model Governance review. The successful candidate will further be expected to be a proactive thought leader who has the ability to identify opportunities to improve the Capacity Modeling process. They need to be able to work both independently and in partnership with leadership. They need to be able to develop strong relationships with remote partner leadership and also be able to create and successfully communicate PowerPoint presentations to Sr. Leadership.
4+ years of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning demonstrated through work or military experience
3+ years of experience in resource capacity planning
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Excellent verbal, written, and interpersonal communication skills
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5544032-1
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo