The team is managing the client onboarding, channels and digital workflows applications to support RMs and customers
The analyst takes the technical support of respective Application domain for relevant Private Banking applications
The candidate is required to articulate/interlock with key business users, manage 3rd Party vendors, internal developers and relevant business stakeholders
Responsible to deliver Application lifecycle management of respective applications
The position entails adopt to the best practices of Application lifecycle management, while playing the important function in spearheading technical impact analysis, root cause analysis and problem resolution, for our Private Banking Client Onboarding Systems Microsoft CRM Dynamics, Pega and SmartKYC, as well as related sub-systems covering client output & digital
In addition, the candidate will perform proper RCA for Private Banking Applications Front-to-Back. He/She is expected to resolve production incidents (problem management and incident management) and ensure problems are closely tracked and resolved in timely manner.
Besides problem and incident resolution, he/she is responsible for responding to queries from the business users promptly, providing support on business batches that run daily and supporting the development team with development of changes
Need to work other AMU teams and TMU to provide required service support, delivery of Service Requests and project delivery to meet own service goals.
Accountable for compliance, risk remediation and IT governance for application and technology staff managed
Roles and Responsibilities:
The analyst provides overall technical support of respective Application domain
To deliver Application lifecycle management of respective applications
Provide support towards Application management competency (Level 2 and 3) interacting to vendors/engineers & architects), providing help to end user Level 1 support
Accountable for compliance, risk remediation and IT governance for application managed
Responsible for all aspects of support of technology applications which includes day-to-day support, software upgrades oversight, development, and change management / deployment for new application implementations.
Ensure operational delivery across managed applications within agreed SLA and KPI.
Support in Vendor Management, ensuring that the vendors adhere to any Service Level Agreements (SLA's) which are part of the contract between the bank and the vendor.
Ensure the maintenance and improvement of good practices and processes around application support and management, and that service levels and standards are set, monitored and achieved.
Responsible to interface with other application teams and infrastructure team to provide required service support, delivery of SRs & CRs and project delivery to meet own team's service goals.
Support for coordination of regular reporting requirements for team, preparation of support Rota when needed for weekend work.
Excellent verbal, interpersonal and written communications and strong analytic and decision-making abilities
Ability to provide technology support to a group of experienced developers and support engineers.
At least 6 years of information technology experience
Experienced in Microsoft CRM Dynamics, PEGA and SmartKYC. Knowledge in J2EE, WebLogic and Microservices are preferred
Ability to demonstrate a good track record of work performance
Financial technology background experience (Private Banking and/or Investment Banking preferred) with strong development experience including past software development role as well as previous experience in the integration of vendor solutions
Preferably with ITIL and PM (PMP/Prince2) certification or industry related equivalent certifications
Track record in incident review and experience in the use of root cause analysis and problem-solving techniques/tools.
Familiar with KYC and Client On-boarding procedures preferred
Bachelor's /Master's Degree in an IT related discipline.