Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses.
Wells Fargo Virtual Channels (WFVC) serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves about 27 million customers through our digital channels and support about 5.8 billion customer interactions annually through digital and contact centers.
WFVC is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. PVSI's focus is on delivering the next generation of payments capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.
The Product Owner role within the CRV Program Team will be responsible for Agile Product Ownership and the development of tools, workflows and experiences that drive the banker and customer experience through enhancements of the CRV Platform.
Work with the CRM Program and other partners to design, prioritize and execute against a multi-year roadmap.
Responsible for partnering with technology and design to discover, define and integrate requirements for applications/tools that create efficiencies for the team member experience.
Engage with partners from other channels and groups to ensure features are built in a way that regulatory requirements are met, procedures are consistent with business workflows, risk and systems and features are built to allow for other entities to use without rebuilding.
Represent the team members' and customers' best interests in the design, development and enhancement of Customer Relationship View
Consult with management and key stakeholders to prioritize initiatives and enhancements that improve product/application features and functionality.
Look at industry trends and customer feedback to brainstorm on features.
Lead the development and execution of complex digital business plans, programs and initiatives which have significant line of business and may have impact across the Enterprise.
Develops digital strategy for product/functionality/experience area and may influence digital strategy for business line.
Partner with Value Stream leaders, business stakeholders and analytics teams to continually evaluate and monitor KPI's (and relevant performance measures) and identify areas of incremental business value.
Obtain appropriate buy-in on difficult decisions and solve complex issues, especially when there isn't agreement amongst stakeholders, knowing how to negotiate and when to escalate to his/her leaders
Develop strong, working relationships with peer roles needed to help achieve success (CRM Strategy team, CRM Analytics leader, CRM Platform leader, Value Stream leaders, etc.)
Market Skills and Certifications
6+ years of product management experience, product development experience, or a combination of both
1+ year Agile experience
Excellent verbal, written, and interpersonal communication skills Experience communicating and presenting complex information to multiple levels of the organization
Experience with Salesforce tools and systems
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Ability to exercise critical thinking skills to identify and resolve problems
Experience successfully escalating complex issues and tracking follow-through to completion
Ability to coordinate, lead and facilitate group meetings
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Microsoft Visio experience
Strong analytical skills with high attention to detail and accuracy
Community banking experience
Experience defining and/or developing business initiatives that require integration of multiple technology systems
Experience working with 3rd party vendors and contractors.
Excellent problem solving and analytic capabilities utilized to identify root cause improvement opportunities, as well as designing approaches to address those issues
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 49109BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo