Responsible for planning, coordinating, and managing all project delivery activities including project plans, installation, and customer training processes. Ensures Project Services activities are timely and completed in accordance with established quality standards and procedures. Develops and implements policies that ensure effective completion of area functions. Coordinates closely with related departments to maintain schedules and effect necessary changes and revisions. Assigns, trains, directs and appraises Project Services personnel. Completes related documentation as required.
Assumes responsibility for the development and implementation of effective project services Department planning, policies, and procedures.
Defines short and long term goals and objectives. Tracks targets for revenue, utilization, margins, and customer satisfaction.
Leads in developing Department policies and procedures and ensures that they support and complement Company-wide strategic objectives.
Conducts periodic reviews of existing policies. Ensures policies are updated and in accordance with evolving production and quality standards.
Assumes responsibility for the efficient, timely, and accurate completion of Project Services functions.
Oversees project services processes and supervises project planning, configuration, and delivery of products.
Monitors and supervises configuration quality, including the participation of product testing. Identifies problems and resolves them quickly and effectively.
Regulates workflow to ensure maximum production capacity. Monitors the floor production schedule to ensure that products are completed according to deadlines.
Writes procedure documents and completes related reports and records.
Supervises the allocation and distribution of production materials.
Ensures inventory transactions are correctly entered into the computer system.
Ensures Production functions are completed in accordance with established production, safety, and quality standards.
Provides leadership through effective goal setting, delegation, and communication.
Directs and assigns personnel. Provides assistance and support as needed.
Trains, advises and counsels employees on current IT methodologies. Provides suggestions to improve performance and productivity.
Conducts performance appraisals as required. Formulates and implements employee corrective actions as needed.
Assists with personnel decisions including hiring, terminations, wage decisions, and promotions.
Assumes responsibility for maintaining effective communication, coordination, and working relations with customers and management.
Works closely with logistics, development, customer care, and sales departments to maintain schedules and implement changes and revisions in operational procedures.
Contacts customers as an escalation point during the project cycle. Works to deescalate the customer and quickly come to a resolution.
Provides assistance and support to related departments as required.
Keeps management informed of area activities and of any significant problems.
Assumes responsibility for related duties as required or assigned.
Ensures work area is clean, secure, and well maintained.
Stays informed of developments and changes in project management techniques and methods.
Performs project services duties as needed.
Completes special projects as assigned.
Education/ Experience Required:
Bachelor’s degree with at least five years of experience managing technical teams or eight to ten years of technical team management or equivalent combination of experience and education.
Knowledge of project management methodologies. Understanding of best practices directing project delivery teams. Knowledge of Microsoft programs.
Strong analytical skills. Excellent oral and written communication abilities. Solid interpersonal and supervisory abilities. Effective project management abilities.
Master’s degree or MBA.
Experience with the financial aspect of project management, pragmatic marketing, budgeting, and expense management
Attention to Detail
Telecommuting is allowed.
Additional Salary Information: Depends on experience
About ACF Technologies
ACF Technologies exists to improve customer experiences. With nearly two decades of experience, across numerous industries, we are a global leader in advanced customer flow management. Through a consultancy-led approach, we help customers streamline every interaction from appointment scheduling through onsite arrival through post-service feedback. Our solutions improve operational efficiencies, create better customer experiences and deliver a stronger bottom line.
Customer Experience Management innovations include:
Complete portal design to integrate online customer services
Providing organization analytics for leaner processes and cost reductions
Obtaining feedback regarding visits and services
Providing information and product offerings specific to individual clients
How We Work
At ACF we believe that customer service is the key to any successful business relationship. When you purchase from ACF, we provide a high end, cutting edge solution that streamlines the entire customer service process. More importantly, you are investing in a relationship that will be there as your organization grows and changes throughout the years.
Our goal is to continually bring together new i...deas, compelling methodologies, and innovative software and hardware solutions that address each client’s individual customer service needs. Whether you are just beginning to look for a solution or wanting to make an enhancement to an already deployed system, ACF takes the approach of a valued advisor. We listen to our client’s needs and provide a consultation prior to recommending the best solution.
Our relationships with clients do not begin and end with a financial transaction; instead, we work to continually adapt our products and services to match the evolving dynamics that impact daily business.