Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Primary responsibilities for this role may include but are not limited to:
Providing world class Customer Service for Wells Fargo Online Customers by resolving issues related to Quicken, QuickBooks, and other Project type calls.
Responsible for providing assistance to customers with connectivity issues for online accounts.
Assisting customers with complex inquiries regarding hardware platform or software operating systems issues as it pertains to online connectivity.
Account setup and cancellations for customers accessing Digital Wallet services.
Provide basic to advanced navigation of Personal Finance Software such as Quicken and QuickBooks.
Utilizing all resources available to communicate accurate information in a timely manner.
Working on special projects as assigned.
Currently hiring for training class starting on 7/13/2020 Training hours: 8:00 am - 4:30pm, Monday - Friday for 2-4 weeks (Must be available to attend entire paid training class). Schedules fall within the sites hours of operation: 6:00am-10:00pm, Tuesday-Saturday
OPTIONAL: Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. Important Notes:
During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.
Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.
6+ months of information technology experience, technical customer service experience, or a combination of both demonstrated through work or military experience
3+ years of customer service experience
Knowledge and understanding of online banking products, policies, and procedures; within a call center environment
1+ year of call center customer service experience in the financial services industry
Exposure to Wells Fargo CSA (Customer Service Application)
Exposure to Wells Fargo CIV (Customer Information View) application
Knowledge and understanding of Customer Contact Management (CCM)
Knowledge and understanding of Softphone
Knowledge and understanding of NICE Call Recording
Knowledge and understanding of Hogan
Experience with Quicken and QuickBooks
Knowledge and understanding of Fiserv/Check Free
Strong organizational, multi-tasking, and prioritizing skills
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5545731
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo