The Scientific Computing IT Support Specialist p osition supports research, education, and administration in Basic Science Research departments, programs, institutes, and centers within Vanderbilt University playing an important role in sustaining our goals and missions in science and education. This pos ition requires attention to detail, comprehension of scope, and awareness of priorities. This position will report directly to the IT Project Manager for Research. It will be necessary to interact and collaborate with IT staff in both VU and VUMC.
The Basic Sciences is comprised of Departments, Centers, Institutes and Programs. These areas conduct funded research and provide training for advanced degrees in science. Faculty laboratories, trainees, and science cores that require uni que scientific computing support are the focus of this support position.
Duties and Responsibilities
The person filling this position will work independently from the Supervisor. While the supervisor will prioritize the work duties for this position the execution of those will be independent of the supervisor and the IT Support Specialist will exercise their unique knowledge with discretion and judgement.
Install, configure, deploy, repair and maintain computer workstations, laptops, printers, phones, and other devices including software, operating systems, firmware, and managing updates
Diagnose, troubleshoot and resolve end user technology issues
Document and assist to enforce various policies, procedures, standards, best practices, and configurations
Assist users with maintaining data integrity and security using a variety of methods
Provide support for dissertation or faculty presentations and class audio visual as needed
Provide technical consultation and/or support to customers including de-commissioning, data recovery, system clones and installing, testing, and maintaining products, equipment, and systems
Remain current on technology by staying abreast of trends, issues and solutions, and conducting testing
Train end users on how to us e software and hardware as needed
Train customers on any IT solutions provided on a best effort basis
Establish and maintain ongoing positive relationships with customers to develop security and data practices that preserve critical data
Create a climate of customer engagement while seeing problems to a satisfactory resolution
Support other IT staff who are on leave or unavailable when necessary
Profile of an Ideal Candidate
High school diploma is necessary.
Bachelor's degree is preferred.
A + Certification is preferred.
Computer troubleshooting is necessary.
Experience with Office 365, Listserv, TCP /IP and networks is preferred.
Experience with MS Active Directory is preferred.
Experience with Windows7, Windows 10, Centos or RHEL, and Mac OSX is necessary.
Effective Problem-solving skills are necessary.
Physical effort required to occasionally lift, hold, and carry objects weighing up to 50 pounds.
conditions, and normal noise levels.
Duties are performed in an office environment with uniform temperatures, normal air
Concentration or mental effort required for reading, writing, calculation, analysis, and
Average sensory abilities to see, distinguish colors, and hear or listen.
Manual/finger dexterity in both hands to operate a keyboard and manipulate small objects.
Commitment to Equity, Diversity and Inclusion
Vanderbilt University is committed to achieving the goal of a diverse and inclusive academic community of faculty, staff, and students. We seek individuals who are committed to this goal and our campus values.
Internal Number: 2000413
About Vanderbilt University
Vanderbilt University is a center for scholarly research, informed and creative teaching, and service to the community and society at large. Vanderbilt will uphold the highest standards and be a leader in the quest for new knowledge through scholarship, the dissemination of knowledge through teaching and outreach, and the creative experimentation of ideas and concepts. In pursuit of these goals, Vanderbilt values most highly intellectual freedom that supports open inquiry, equality, compassion, and excellence in all endeavors.