Contract Business Analyst - Global Private Banking
May 14, 2020
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.
We are currently seeking a high calibre professional to join our team as Contract Business Analyst.
Responsible for system replacement project by monitoring the UAT progress, data migration result, and perform project related administrative work
Work with business and processing center to establish and drive service framework
Establish and maintain service level agreements with processing centers to ensure agreed services to customers are aligned to services metrics at operations and GSC centers
Create management information on operations and controls for service governance committees review
Ensure effective communication with business and operations including capacity projection, product rollout, significant client take on, and strategic initiatives
Analyze and identify deficiency trends for improvement initiatives for services quality, operational controls, operational efficiency, and risk mitigation
Implement and monitor recommendation on internal controls and business improvement activities
Reassess suitability of operating structure for business processes at operations centers after completion of process migration
Cooperate with business and processing teams to address servicing issues at operations centers
Assume overall reconciliation controls for securities settlement, treasury services, and securities transfer processes.
Ensure all processes and procedures are in compliance of internal and external regulations and market practice
Review all outstanding cases and monitor the follow up
Report timely to supervisors for any risky issues, violated cases, and long outstanding snag cases
Handle enquiries, operational issues, and discrepancies raised by stakeholders
Junior years of experience in banking or securities operations processing with exposure to different products
Undergraduate or post graduate degree holder
Good understanding of the banking products, operations processes, and procedures
Able to multitask and prioritize work within a fast paced environment
Excellent interpersonal relationships and communications skills
Proficiency in English and Cantonese, both written and spoken
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
To be considered for this role, the relevant rights to work in Hong Kong is required.
Issued by The Hongkong and Shanghai Banking Corporation Limited.