The AV Manager is responsible for overseeing existing audiovisual technology support services and developing any new AV services in coordination with the School's CTO. She or he will participate in the planning and design of audiovisual technology systems for new or renovated event, conference and classroom spaces. The manager supervises a full-time AV support tech and any temporary help brought on to staff special events. He or she oversees routine checks of multimedia installations throughout Mailman supported spaces to ensure that equipment is in working order and ensures that any technical problem is resolved, either via the in-house AV support tech or third party support vendor. The manager works with the CTO/Associate Dean IT both on the AV operations and project budget(s). She or he also oversees the equipment upgrade, replacement and loan programs. Lastly, the manager maintains an up-to-date list of third party AV-related support vendors - troubleshooting, new system design, videography and editing, etc.
Responsible for the day-to-day operation of audiovisual technology services in support of special events and classes in Mailman School AV-equipped spaces - 30%
Supervises the Mailman AV tech - plans hours, coordinates event support schedule, handles performance reviews, etc. - 16%
Oversees room monitoring duties provided by the AV tech, which ensure that everything is operable, equipment is charged, batteries are available, lamps are current, folks are properly trained, etc. - 10%
Develops and updates AV equipment standards and update cycles with input from CTO/Assoc. Dean of IT - 5%
Keeps an "alert" communication chain to make sure that the proper people are notified in the event of an outage. Works with vendors or CUMC IT peers to provide temporary replacement equipment when possible. - 5%
Serves an integral part of the project team for new AV system installations: - 10%
Identifies potential AV vendors for larger installs
Procures or coordinates procurement of equipment through vendor
Works with internal customers to define system scope and any special considerations
Works with CTO/Assoc Dean of IT on establishing AV project budgets
Monitors the vendor installation of new audio visual (AV) systems to ensure compliance with project specifications, Mailman standards, customer wish list
Works with CUMC IT and Core to coordinate infrastructure-related components of the project
Works with Mailman constituents to coordinate vendor access to spaces during the project and provides regular updates on project progress or scope changes.
Monitors punch list and closeout process and ensure contract compliance
Coordinates and executes lighter installs, such as TVs for conferences and classrooms.
Manages and maintains inventory of AV equipment and accessories with AV tech. Reviews warranties, important firmware and other software updates, makes recommendations for end-of-life replacements and upgrades as appropriate. - 5%
Sets customer support SLA and monitors and reports on adherence. - 5%
Establishes and runs orientation/training sessions for new users.
Provides on hand troubleshooting and event monitoring for special events when AV tech is unavailable. - 1%
Stays abreast of trends in educational and event tech; Participates in tech committees at CUIT & CUIMC; Identifies solutions that enhance in-class and online goals, and work with depts representative to identify needs and run pilots as required. - 5%
Support the development of Mailman's new online educative initiative; Serve as tech a resource for the Director of Online Education - 3%
Perform related duties & responsibilities as assigned/requested - 5%
Bachelor's degree with 4+ years of experience providing audiovisual support for classes and events, preferably in a higher education setting.
2+ years of supervisory experience with a direct report, with full responsibility for performance management.
Thorough understanding of current media systems and related equipment, including but not limited to Crestron control systems, codecs, switchers, and audio DSPs (BiAmp, Clear One).
Technical-level knowledge and experience with digital and analog -- web, video, and audio conferencing (Skype, Polycom, Zoom, etc.) lecture capture (preferably Echo 360 or Panopto) video streaming and specialized equipment for classroom use (Smartboards, etc.
Technical-level experience with multi-channel wired and wireless sound systems
Solid technical skills and an aptitude for troubleshooting, adjusting, and repairing audiovisual equipment
A record of providing excellent customer service
Experience as a vendor/client liaison for complex projects from start to finish
Excellent communication skills, both oral and written
Demonstrated ability to work collaboratively.
Ability to read and comprehend AV system drawings, specifications, technical manuals as well as (wall elevations, RCP's, room layouts, system schematics, etc.)
Broad knowledge of wire terminations, troubleshooting and pre-testing.
Must be able to effectively and professionally handle stressful situations
Basic understanding of video production setup and post production workflow
Previous experience working in education or hospitality industries.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 499653
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.