About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Plan technical deliverables (that includes system fixes and upgrades) to remediate problem tickets within agreed schedule based on priority
Plan & collaborate across different application, production and infrastructure teams to manage technical dependencies of the solution
Plan, monitor and manage risks/issues related to technical delivery
Provide status update related to technical delivery to stakeholders
Partner with Architects and Development Lead to ensure solution design complies with enterprise design principles, security and control standards
Partner with Production Support and Business users in managing priorities for fixes and managing client impact
Partner with Test Manager and other resources for System Integration Testing (SIT) and users for , UAT, performance / load testing and application security testing with quality results
Manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
Escalate issues that impacts client requiring various team support
Take measures to proactively mitigate incidents, issues and problem tickets