The Manager, Product and Membership Design is responsible for creating content-based program for NQF’s Membership of healthcare organizations. This individual will work collaboratively in a team environment comprised of healthcare subject matter experts and staff from, product management, membership, and communications teams to create programs for Members derived from NQF’s healthcare quality measurement and improvement work.
Position Duties and Responsibilities
Take the lead in identifying opportunities to address Member needs and interests with content derived from NQF’s reports, Playbooks™, and other programmatic work. Examples include executive summaries of all the knowledge that NQF has produced in key areas and webinars with project teams or experts.
Be enterprising and work collaboratively with partners to develop these opportunities into new publications, webinars, and other types of benefits for NQF Members.
Make evidence-based decisions using voice of the customer, website, and campaign analytics.
Interface with content experts across the organization to gain greater understanding of programmatic work.
Manage own workflow while coordinating with project teams and management on schedules, requirements, goals, and assignments.
Respond to Member requests for knowledge products. Provide excellent engagement and customer service by identifying and understanding Member needs and providing timely and useful products.
Minimum of 5 years developing and implementing content and programming, preferably for healthcare professionals; minimum of 3 years’ experience with Master’s degree
Experience in association management in the area of membership benefit design and delivery
Experience in new product development or new business development a plus
Demonstrated experience scheduling and administering both face-to-face and telecom meetings, preparing agendas and executive summaries of meetings
Demonstrated experience in and comfort level with engaging members and customers to help identify needs and provide service
Superlative writing, editorial and storytelling abilities; seeing stories from ideation stage through publication
Demonstrated ability to influence cross-functional teams consisting of subject matter experts, communications staff, and designers without formal authority
Demonstrated ability to respond positively to client and peer criticism and feedback
Demonstrated ability to work independently, set priorities, and manage multiple projects successfully while maintaining strong attention to detail
Ability to work under tight deadlines, with multiple stakeholders, to create compelling content across the organization
Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint), web conferencing software, and digital analytics.
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions.
In the primary environment, the noise level is quiet to moderate with ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment.
NQF embraces a culture of excellence through multi-stakeholder collaboration. We encourage and empower each employee to prioritize learning and growing by providing them the resources to deliver excellence. At NQF, you will find a fast-paced, challenging, inspiring and rewarding career. Maximize your talent and join a team committed to setting high standards for better healthcare efficacy and delivery.
Internal Number: 511
About National Quality Forum
National Quality Forum (NQF) is a not-for-profit membership organization conveniently located at McPherson Square in Washington, DC. National Quality Forum leads national collaboration to improve health and healthcare quality through measurement.
NQF measures and standards serve as a critically important foundation for initiatives to enhance healthcare value, make patient care safer, and achieve better outcomes. Our dedication to quality permeates all that we do, and shapes our workplace into one which fosters teamwork, professionalism, and opportunities for career growth and advancement.