Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 37.5 hours per week. Work outside of normal business hours is necessary throughout the year.
Department Name/Job Location:
This position is in the Department of Undergraduate Admissions. The position is located at Brookings Hall. This position is for the Danforth Campus.
This position serves as a senior member of the Office of Admissions leadership team and is focused on providing operational leadership and supervisory management in areas including recruitment, application evaluation, selection, and yield. Reporting to the Assistant Vice Provost & Director, the Deputy Director ensures that staff are meeting objectives and goals; provides leadership in supervision and project management oversight; and is responsible for developing and implementing programs and initiatives.
The Deputy Director is a senior role and provides direct supervision and support to staff. They challenge staff to think creatively and innovatively and to use and process data to inform, improve, and implement projects and programs. The Deputy Director supports admissions efforts to standardize procedures and reduce inefficient operations, expand professional development, and nurture a culture of collaboration across the unit. The Deputy Director works closely with the AVP & Director to develop and execute strategic plans. They supervise and manage admission professionals, including the development of staff skills in process and project management, planning, budget management, measurement and accountability, and admissions practices and policies.
The Deputy Director serves as second in command and can represent the AVP & Director internally and externally as needed. They must be a skillful communicator who can build relationships with a wide range of internal and external partners. This position requires someone who is resourceful, solution-oriented, an excellent problem solver, and a strong team player, capable of implementing and managing change.
PRIMARY DUTIES AND RESPONSIBILITIES:
Staff Supervision and Management.
Supervises, manages, and develops staff (16 admissions officers), including the development of staff skills in process and project management, annual planning, budget management, measurement and accountability, and admissions practices and policies.
Develops and expands the leadership capacity and managerial skills of direct reports with supervisory roles (associate directors).
Manages and measures staff progress toward shared goals. Ensures staff understand outcomes, objectives, and expectations. Provides performance management. Maintains staff compliance with unit and university policies.
Facilitates and grows cross-functional, high-performance team. Provides project oversight, coaching, and feedback.
Works closely with the AVP & Director to develop and execute strategic plans across all activities and functions of admissions (such as recruitment, evaluation and selection, and yield).
Works closely with the Senior Director of Administration, the Manager of Strategic Analysis, the Director of Marketing & Communications, the Director of the Visit Experience, the Associate Director for Systems and the Associate Director for Admissions Services to ensure cross-functional efficiency and to optimize teamwork across the unit.
Provides oversight for day-to-day management of admissions activities/functions. Manages plans and projects, both long-term and short-term. Develops new ideas.
Recruitment, Selection, and Yield Duties.
Manages a recruitment territory, including recruitment travel, relationships with schools and counselors, and customer service. Reviews and evaluates applications, and leads committees to make admissions recommendations and decisions aligned with institutional goals. Supports office-wide yield efforts and programming.
Works closely with the Assistant Vice Provost & Director, Vice Provost, and the Vice Provost’s leadership team in strategic discussions and decision-making processes. Provides feedback and consultation to staff regarding programs, projects, processes, and innovations in the office and in the field.
Other Duties as Assigned.
Eight - ten years of significant work experience in admissions.
Experience managing and supervising professional staff.
Familiarity with the evaluation and selection process in a selective admissions environment.
Experience managing projects and processes.
Experience creating and implementing solutions.
Experience developing these skills in staff.
Experience with Slate CRM.
Prior experience developing, implementing, and assessing strategies and programs.
Budget management experience.
Experience with highly selective admissions.
Familiarity with multiple aspects of admissions, including technology, reporting and data analysis, recruitment, evaluation and selection, access and inclusion, on-campus programming, staff training, budget management, and staff development.
Exceptional organizational and communication skills.
Strong analytical skills, with the ability to interpret data.
Excellent supervisory skills. Strong long-term and short-term project management skills. Ability to supervise others to manage projects and accomplish goals. Ability to delegate projects and processes with an appropriate level of oversight.
Ability to implement change, develop new initiatives, and establish priorities.
Experience working with students from diverse backgrounds. Cross-cultural competency.
Excellent decision-making skills, with the ability to independently exercise good judgment as well as direct and develop others’ decision-making. Ability to see the “big picture.”
Sense of humor and a positive attitude.
Excellent problem-solving skills; ability to be resourceful, as well as lead others to solutions. Ability to resolve conflicts.
Excellent oral and written communication skills. Ability to engage with a variety of audiences and to conduct compelling admissions presentations that communicate WashU’s core values.
Ability to maintain confidentiality at all times.
Strong analytical, budget, and leadership skills.
The hiring range for this position is $73,944 - $97,968 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
The position will be located in a typical office environment.
Travel and attendance at many events on- and off-campus is necessary. International travel may be required.
Travel expectation is six - eight weeks per year.
Must transport recruitment materials to high school visits, college fairs, and group meetings.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.