Enterprise Infrastructure Engineer Middlebury College
Posting Number: S01411
Position Summary: The Enterprise Infrastructure Engineer is responsible for maintaining the operational integrity of Middlebury College's enterprise Information Technology networks, systems, and services, ensuring the reliable day-to-day operations of Middlebury's critical Information Technology infrastructure. The Enterprise Infrastructure Engineer designs, implements, and administers secure, scalable, reliable, and resilient infrastructure solutions that able to withstand threats and rapidly recover from predictable and unpredictable failure modes.
Essential Functions: Earliest anticipated start date is April 21, 2020. Offer is contingent upon successful completion of a criminal background check.
Strategy, Planning, and Vendor Management The Enterprise Infrastructure Engineer actively researchers current and emerging technologies, and, in collaboration with the Enterprise Architecture team, develops plans to evolve Middleburys technology infrastructure. The Enterprise Infrastructure Engineer builds roadmaps and assists with the annual budgeting and procurement process. The Enterprise Infrastructure Engineer engages and manages vendors and service providers, including negotiation of purchases for new equipment and regular maintenance renewals. The Enterprise Infrastructure Engineer coordinates with the Infrastructure Services Leadership and ITS Finance Office on purchasing, invoicing, and payment for services and equipment.
Systems and Network Architecture, Deployment, and Integration The Enterprise Infrastructure Engineer, in collaboration with Enterprise Architecture, leads the analysis, selection, design, development, deployment, and integration of new Information Technology systems and services, providing effective, secure, scalable, resilient, and efficient technology infrastructure solutions and technology services, hosted both locally and in the cloud, to support the Colleges academic mission and underlying business operations.
Project Management The Enterprise Infrastructure Engineer, in collaboration with Portfolio Management Office (PMO), participates in IT projects as a project manager, technical lead, and/or individual contributor, interfacing directly with Infrastructure Services team members, other ITS workgroups, Middlebury community members, vendors, partners, and others to ensure successful project outcomes.
Mentoring The Enterprise Infrastructure Engineer trains teammates on technologies, processes, and practices adopted by Infrastructure Services, with the aim of creating a resilient and capable organization, able to respond quickly to changing technologies and situations.
Systems and Network Administration The Enterprise Infrastructure Engineer is responsible for the security, deployment, configuration, implementation, integration, and administration of broadly-used and/or highly complex Information Technology networks, systems, and services, which are critical to Middleburys academic mission, supporting functions, and ancillary operations.
Incident Response and Health and Performance Monitoring The Enterprise Infrastructure Engineer leads incident response activities to identify, prioritize, and resolve network and systems related issues that impact operations. Furthermore, the engineer proactively monitors infrastructure services to identify, communicate, and resolve potential issues before they trigger a service interruption.
Information Security Operations The Enterprise Infrastructure Engineer is responsible for facets of Information Security operations, including, but not limited to, incident detection, incident response, security monitoring, risk assessment, vulnerability and patch management, data loss prevention, and incident recovery relating to infrastructure services.
Automation and Process Engineering The Enterprise Infrastructure Engineer develops, maintains, and automates operational processes designed to efficiently enable the Infrastructure Services team to deploy, manage, patch, update, and secure critical systems and services. The engineer builds robust processes using industry standard best practices that can be leveraged by the entire Infrastructure Services team to more efficiently complete its mission.
On-Call Responsibilities The Enterprise Infrastructure Engineer participates in the after-hours ITS On-Call rotation. ITS is responsible for responding to security and operational incidents 247, 365 days a year. As a participant in the rotation, the engineer is expected to cover on-call duty, carry a pager and respond to security and/or operational incidents that crop up for roughly one week every two months. Additional details are provided in the ITS On-Call policy.
Key Relationships The Enterprise Infrastructure Engineer collaborates closely with other ITS teams and ITS Leadership to ensure that all facets of deploying, maintaining, and securing complex IT systems are properly addressed. The Engineer will maintain key relationships with:
Faculty and staff across campus
IT staff at Middlebury campuses and offices including Monterey
Student workers, interns, and representatives of student organizations
Key Principles Information Technology Services (ITS) is part of an educational community and shares in the responsibility for supporting teaching and learning as part of the College mission. We are committed to the following:
Proactive, responsive, respectful service to our constituents
Opportunities and expectations for ongoing employee education and development Collaboration within the organization, across the college, and beyond
Effective and open communication
Understanding the work of our customers
Works cooperatively with colleagues, partners and customers.
Position Middlebury to take advantage of evolving information technology, evaluates opportunities, evaluates trends, analyzes and compares services, processes and infrastructure in use at peer institutions and industry generally.
Maintain professional contacts with peers at other Higher Educational institutions, equipment and service vendors and professional organizations related to information technology.
Performs other duties as assigned to assist the department in achieving its mission and goals.
Qualifications Education: Bachelors degree in computer science or related field or equivalent experience.
Knowledge, Skills and Abilities: Subject Matter Expertise The Enterprise Infrastructure Engineer must maintain a high degree of knowledge about the administration and secure management of critical IT networks, systems, and services that serve as building blocks for all IT projects, including a variety of wired and wireless networking technologies, unified communications and telephony systems, server operating systems, virtualization solutions, cloud Infrastructure-as-a-Service solutions, and key Software-as-a-Service Solutions. The Infrastructure Engineer serves as a technical resource for other Infrastructure Services staff, ITS staff, and Middlebury constituents, providing guidance on security and systems design, implementation, and support questions. The Infrastructure Engineer is expected to be proficient in multiple technologies, and an expert in at least one of following six major areas of knowledge:
Telephony and Communications
Service Health and Performance Monitoring
Automation and Integration
Data Center Management
Planning and Communications Skills Strong relationship, communication and planning skills consistent with effective participation in an organizationally critical, complex, highly technical and multi-site IT service organization.
Experience: 7-10 years of experience in the successful delivery of enterprise Information Technology services. Demonstrated expertise in the design, implementation, security and hands-on management of substantial and complex IT systems, networks and facilities. Demonstrated experience handling IT security incidents, security incident detection, and incident response. Demonstrated industry experience with Information Security, including inventory, protection, detection, response, and recovery.
Experience in higher education environments preferred.
Physical Demands: Occasional data center related activities such as racking servers and accessing network closets.
From its proud history spanning more than two centuries, Middlebury College has emerged as one of a handful of the most highly regarded liberal arts colleges. Middlebury is unique among these schools in being a classic liberal arts college that also offers graduate and specialized programs operating around the world.