The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The Clinical System Analyst is primarily responsible for supporting key aspects of applications that support the operation of the clinic. This position primarily supports the Radiology, Radiation Oncology, and Procedure Suites. This entails providing technical support, troubleshooting, systems change management, business analysis, process improvement, project management, and training of users. The individual will also support senior analysts and engineers with testing and process development, and end to end system configuration tasks.
Manages and supports tier one/two technical support processes, such as break fix, troubleshooting, and systems change management
Conducts testing/support in tier 2 and tier 3 technical support processes
Builds and manages technical documentation
Supports application security
Complies with all regulatory mandates, as applicable
Builds, tests, manages, and supports system configuration
Supports requirements gathering and business analysis
Participates in Process Improvement efforts
Work with clinical partners to understand the problems
Create recommendations to resolve business problems
Bachelor's degree in Healthcare or related Information Technology field or equivalent experience
5 years of relevant experience
Able to rapidly solve IT systems problems that interfere with or disable clinical operations
Ability to identify and triage issues appropriately
Ability to work independently as well as in a team
Strong communication and organizational skills
Ability to organize and prioritize concurrent responsibilities and demands
Working knowledge of healthcare operations and clinical processes
Strong customer service skills
Lean processes or CPI knowledge and exposure
Knowledge oncology patient care services
Knowledge of basic TCP/IP, DICOM, or HL7
Project management experience
Experience with GE PACS, Epic, or Mosaiq
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at [email protected] or by calling 206-667-4700.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.