Boston University is seeking a passionate, experienced solutions builder and technologist for the Manager, CRM Development role who will be a member of Boston Universitys Information Services and Technology team. They will work closely with the cross-functional team, client stakeholders to navigate the Salesforce technical landscape. They will be responsible for providing technical leadership on projects to support Recruiting, Admissions and Marketing goals that shall enable Boston University's academic, administrative and ancillary processes by providing necessary guidance to team members to follow SDLC and Salesforce best practices while leading them to successful delivery. This individual will manage, coach and mentor three technical staff or student employees.
Essential functions of this position are:
Provide technical leadership and manage development team members. Results oriented that will lead to good issue resolution and solution delivery practices, maintains high standards of software quality within the team by establishing periodic code reviews, best practices that should be in alignment with BU's best practices, guidelines and standards.
Participate in strategic service management planning in coordination with operational support and maintenance of CRM & Marketing-Communication based services. This includes consulting on or working or delegating incidents, service requests, defects and enhancements,
Invests time learning/enhancing skills for self and team members on Salesforce, MarketingCloud and related technologies by active participation in technology users groups and professional organizations and formal training or degree programs.
Bachelors or Masters Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Well rounded IT work experience in Software Development/engineering with a progressive trajectory of implementations using object oriented designs with Java, advanced web development skills and Salesforce.
Several years of full life cycle solutions delivered with strong expertise and hands on experience on Salesforce products and lightning platform with declarative configuration and Apex/Lightning/API development.
5+ years of technical experience working with complex Salesforce ecosystem as well as experience with non-Salesforce enterprise systems.
Experience working with complex Salesforce and other enterprise systems.
Manage source control repository, Release (deployments) & environments.
Build team improvement and development goals and maintain training plans.
Establish periodic code reviews to ensure best practices are followed and drive quality, standardization and consistency.
Demonstrated knowledge of the overall software development lifecycle and enterprise integration frameworks
Demonstrated knowledge of project management concepts and frameworks such as waterfall, Prince 2, Scrum or agile development methodologies
Experience with basic SharePoint functionality a plus.
Prior experience with ITIL or equivalent Service Management framework and ServiceNow is a plus
Advanced computer skills in the following software packages: MS Word, PowerPoint, Excel, and Visio
Effective oral and written communication skills to work with subject matter experts (SMEs) and business partners within the University to elicit the information necessary for project technical design.
Possesses ability to multi-task and switch priorities. Motivate team members for high performance.
Team player; professionalism and self-confidence
Preferred/Desired:
Salesforce and MarketingCloud certifications
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Internal Number: 0130/ist
About Boston University
Boston University is no small operation. With over 33,000 undergraduate and graduate students from more than 140 countries, 10,000 faculty and staff, 16 schools and colleges, and 250 fields of study, our two campuses are always humming.
