Our client is a well known power firm with businesses across the Asia region. To cope with their business needs, they are now hiring for a passionate talent for their IT team in Hong Kong and you will be responsible to lead team on digital transformation on customer facing applications to improve customer experiences.
As a Digital IT Lead - Customer Facing Applications, you are required to:
Act as a Project Manager to perform fesibility study, manage resources, timeline and budget
Perform risk analysis, propose and source solution with vendor management
Maintain close communication with stakeholders, understand their needs and translate their requirements into specifications
Lead a team of 3 to 4 on customer service of programs(Cloud, SAP) to better customer engagement and lead digitization transformations in customer services including ChatBot, Call Centre Omni Channel system's solution upgrade and WebPC cloud migration
Delivere customer facing projects (Smart Technology, website revamp and mobile app).
Introduce digital transformations to Business Department( e.g. Office 365,SAP ISU, Cloud IAAS migration, Windows 10 adoption)
Introduced several changes to the team (Agile/ Scrum Implementation Strategy)
Bachelor degree in Information Technology or a related discipline
PMP or Scrum Master holder is a big plus
6 years + experience in project management with focus in customer facing applications
Experience in Agile or Scrum project methodology is a plus
Experience in API based application integration, IoT systems, customer digital channel (e.g. Customer Web/App, mobile payment, E-commerce, chatbot), robotic process automation, digital experience platform and experience in digital transformation
Experience in SAP CRM/ Hybris is preferred
Knowledgeable with .Net Framework is preferred
Good spoken and written Chinese and English
Innovative and fast-paced people leader
Our client offers an attractive remuneration package to the successful candidate, including discretionary bonus, a comprehensive medical and insurance coverage, as well as opportunities to grow within the group.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Eliza Lai on +852 2848 9544.