Berkeley Lab's Office of Chief Financial Officer has an opening for an Operations Specialist.
With limited direction from the Service Center Manager, the Operations Specialist is responsible for a broad range of operational functions associated with the Procurement Department's eCommerce program while complying with established policies and procedures. Serving as the programs' operational subject matter expert, the Operations Specialist interacts with and builds effective working relationships with subcontract administrators, eCommerce suppliers and Lab customers providing a high level of customer service. Striving for continuous process improvement and best practices, the Operations Specialist identifies, develops and implements quality and process improvement opportunities to optimize usage, reduced costs and increased customer satisfaction of our eCommerce systems and tools. The Operations Specialist will perform additional assignments and participate on special projects as assigned by the manager.
What You Will Do:
Actively participate in the development and implementation of the eCommerce program strategy and improvement projects and initiatives. Through effective project management, ensure timely completion of plan milestones.
Monitor and assess business practices and procedures. Identify and present process efficiency opportunities and develop and implement improved processes.
Proactively contribute to achieving program goals and key performance indicators (KPIs)
Independently execute established monthly spend reports, KPIs/metrics and dashboard
Provide all customers with a high level of customer service; effectively and efficiently respond to questions, concerns and feedback and ensure effective and efficient resolution of all user related operational and system issues
Ensure compliance with all policies, practices and procedures and ensure program controls and operational changes are effectively adhered to; Conduct prescribed operational control reviews and assessments, develop and maintain reports to effectively ensure program and supplier compliance and identify and present issues and opportunities for improvement
Develop and execute customer, supplier and Procurement staff communication for program operational changes
Resolve day to day supplier performance issues, meet with suppliers to discuss and resolve operations issues as needed
Effectively manage the process of adding items to supplier catalogs
Ensure timely payment of all supplier invoices and resolve invoice/purchase order match exceptions and invoice related issues efficiently and effectively
Assist with the develop and maintain procedures/desk guides
What is Required:
3 - 5 years of Procurement related experience or the equivalent combination of experience and a Bachelor's degree
2 years of project management and process improvement experience
Experience and knowledge in analyzing a wide range of difficult business problems while applying sound judgment to develop and implement creative and effective solutions
Demonstrated experience in analyzing information and data, independently identifying relevant factors, formulating conclusions and recommending opportunities and/or solutions
General knowledge of procurement activities and systems and an understanding of, or the ability to learn Department policies and procedures in order to provide advice and guidance to internal and suppliers
Strong communication skills including ability to present business and technical issues, ideas, and recommendations clearly in verbal and written formats
Strong teamwork and collaboration skills, including ability to effectively interact with a varied group of Lab and supplier personnel
Strong decision-making ,time management and organizational skills
Ability to handle sensitive data with discretion
Proficient in MS Word, Excel, and PowerPoint
Proficiency with PeopleSoft or other purchasing system
Ability to work well under pressure and successfully meet deadlines
The posting shall remain open until the position is filled, however for full consideration, please apply by close of business on May 15, 2020.
Appointment Type: This is a full-time career appointment.
Work Schedule: Full-time, M-F, exempt (monthly paid) from overtime pay.
Background Check: This position may be subject to a background check. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment.
Diversity, equity, and inclusion are core values at Berkeley Lab. Our excellence can only be fully realized by faculty, students, and staff who share our commitment to these values. Successful candidates for our faculty positions will demonstrate evidence of a commitment to advancing equity and inclusion.
Work will be primarily performed at: Lawrence Berkeley National Lab, 1 Cyclotron Road, Berkeley, CA.
Learn About Us:
Working at Berkeley Lab has many rewards including a competitive compensation program, excellent health and welfare programs, a retirement program that is second to none, and outstanding development opportunities. To view information about the many rewards that are offered at Berkeley Lab- Click Here.
Berkeley Lab (LBNL) addresses the world's most urgent scientific challenges by advancing sustainable energy, protecting human health, creating new materials, and revealing the origin and fate of the universe. Founded in 1931, Berkeley Lab's scientific expertise has been recognized with 13 Nobel prizes. The University of California manages Berkeley Lab for the U.S. Department of Energy's Office of Science.
Equal Employment Opportunity: Berkeley Lab is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. Berkeley Lab is in compliance with the Pay Transparency Nondiscrimination Provision under 41 CFR 60-1.4. Click here to view the poster and supplement: "Equal Employment Opportunity is the Law."
Lawrence Berkeley National Laboratory encourages applications from women, minorities, veterans, and other underrepresented groups presently considering scientific research careers.
Internal Number: 90158
About Lawrence Berkeley National Laboratory
In the world of science, Lawrence Berkeley National Laboratory (Berkeley Lab) is synonymous with excellence. Thirteen scientists associated with Berkeley Lab have won the Nobel Prize. Fifty-seven Lab scientists are members of the National Academy of Sciences (NAS), one of the highest honors for a scientist in the United States. Thirteen of our scientists have won the National Medal of Science, our nation's highest award for lifetime achievement in fields of scientific research. Eighteen of our engineers have been elected to the National Academy of Engineering, and three of our scientists have been elected into the Institute of Medicine. In addition, Berkeley Lab has trained thousands of university science and engineering students who are advancing technological innovations across the nation and around the world. Berkeley Lab is a member of the national laboratory system supported by the U.S. Department of Energy through its Office of Science. It is managed by the University of California (UC) and is charged with conducting unclassified research across a wide range of scientific disciplines. Located on a 200-acre site in the hills above the UC Berkeley campus that offers spectacular... views of the San Francisco Bay, Berkeley Lab employs approximately 4,200 scientists, engineers, support staff and students. Its budget for 2011 is $735 million, with an additional $101 million in funding from the American Recovery and Reinvestment Act, for a total of $836 million. A recent study estimates the Laboratory's overall economic impact through direct, indirect and induced spending on the nine counties that make up the San Francisco Bay Area to be nearly $700 million annually. The Lab was also responsible for creating 5,600 jobs locally and 12,000 nationally. The overall economic impact on the national economy is estimated at $1.6 billion a year. Technologies developed at Berkeley Lab have generated billions of dollars in revenues, and thousands of jobs. Savings as a result of Berkeley Lab developments in lighting and windows, and other energy-efficient technologies, have also been in the billions of dollars. Berkeley Lab was founded in 1931 by Ernest Orlando Lawrence, a UC Berkeley physicist who won the 1939 Nobel Prize in physics for his invention of the cyclotron, a circular particle accelerator that opened the door to high-energy physics. It was Lawrence's belief that scientific research is best done through teams of individuals with different fields of expertise, working together. His teamwork concept is a Berkeley Lab legacy that continues today.