Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.
Market Job Description
We are hiring for a position in EGS Delivery in India. EGS stands for Wells Fargo's Enterprise Global Services. We are a critical component of the Wells Fargo strategy to leverage distinct advantages of a global environment. Legally, we are known as Wells Fargo India Solutions. Currently we are 10000+ strong team members with 2 locations (Bangalore and Hyderabad) in India and 1 center in Manila.
Payments, Virtual Solutions, and Innovation/Community Bank Technology
PVSI/Community Bank Technology provides strategic technology solutions to the both the PVSI and Community Banking lines of business, including application design, development, and support. They create a competitive advantage and positive customer impact for the businesses through effective management of the applications portfolio, simplification of technology solutions, and enhanced time to market, strong IT governance, and effective technology risk management.
As part of the Platform Services leadership team, we are seeking a Technology Manager, who will be a member of the PVSI-BT organization within Wells Fargo and will play an instrumental role in building out and leading a new organization within Well Fargo Technology supporting the Credit Card & Retail Services applications and portfolios. You'll work with senior technology and LOB management to establish strategic direction and operating policies across the functional verticals of Engineering, Asset Management, Operations, and Environment Support. You'll bear accountability for capacity planning, efficiency, availability, business enablement, incident management, problem resolution, and time-to-market for area managed. Responsible for business continuity, maintaining sound, secure, compliant, and efficient applications and platforms. You'll establish priorities to ensure project plans, performance and availability standards, and service level agreements are met.
Lead and manage a team of Production Support Engineers and be responsible for providing Level 1 and 2 application support activities for groups of related applications in different technology areas.
Responsible for definiton and implementation of prod support processes such as incident management, problem management, change management, release management, service improvement etc...
Own resolution of production incidents and Act as a coordinator and point of escalation for support staff during incident / problem recovery activities
Review all daily activities and ensure completion of shift duties for each team and proper handover
Consolidate and analyze management reports for presentation
Identify areas of process improvement
Ensure proper guidance, training and mentoring are given to new staff
Act as the Incident Manager and own the process of daily production support and incidents management.
To ensure full compliance to operational standards, procedures and best practices
Market Skills and Certifications
Minimum 12 years' in application development and maintenance with at least 5 years' in project management
At least 5 years of experience in managing application support of mission critical applications in the retail banking domain regionally or globally on a 16x7 basis
Preferably prior experience in banking/financial sector and have supported at least 20 Applications
Familiar in handling large volume data and transaction for major financial institutions
Able to define service level metrics for each application supported and ensure adherence
Ability to work with various audiences and communicate effectively
Resourceful and able to work under tight deadliness
Willing to work in shifts as and when required to ensure the support activities done in different shifts are delivered well
Aware of ITIL processes and experience of implementing processes and procedures as per ITIL recommendations
Expertise in configuring and implementing the use of incident and change management tools like Remedy * Have proven expertise in continuous improvement and an eye for automation wherever possible. * Facilitate the optimal leverage of CI / CD tools and foster dev ops culture
Domain Skillset: One or more of these domain experiences will be preferred 1) Retail Banking 2) Branch / ATM 3) Debit Cards
Technical Skills - Unix operating system. - Shell Scripting or any other scripting languages like Perl, Ruby, ANT etc., - DevOps tools like AHP, Jenkins, GIT, uDeploy etc., - Debugging, trouble shooting skills - Excellent Communication skills handling incident management calls, meetings, articulating technical issues to management and partners while solving problems - Independent problem solver with Good Analytical Skills and adaptable to new, challenging technical and process requirements - Knowledge and working experience of monitoring tools - Splunk, AppD, Introscope, etc, automation tools - HPOO, Puppet, Ancible etc.
- ITIL process certification - Pivotal Cloud Foundry or AWS working experience - IT System Administrator or OS Administration knowledge
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 46403BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo