The operations chief for the Norris Cancer Hospital of USC manages the coordination of a wide variety of administrative, fiscal, operational, and technical activities to assure the delivery of high value, high quality cancer related services within the Norris Cancer Hospital and Norris main campus outpatient practices.
This position serves as the Hospital Administrator for the Norris Cancer Hospital, Keck Medical Center of USC. This position is responsible for planning, implementing, monitoring, and evaluating the delivery of patient care, ensures timely access to care for patients, overall project management, strategic planning, performance improvement and achievement of clinical service goals. This most senior executive for NCH will partner with the Cancer Physician-in-Chief and the Norris Comprehensive Cancer Center Director, as well as School of Medicine research leadership, and the USC Care Regional Cancer Executive Administrator.
This role has dual reporting to the Chief Operating Officer, Keck Medical Center and to the Norris Comprehensive Cancer Center Director. Additional reporting for ambulatory includes to the Chief Executive Officer, USC Care.
Under direction of NCCC Director, operations chief of Norris Cancer Hospital will:
Work with NCCC Director, PIC and CISO leadership to foster seamless integration of clinical research and patient care and increase accrual to interventional
Work with NCCC Director and CISO leadership to improve CISO operations for greater efficiency, fostering organizational and process improvements as needed.
Work with NCCC Director and Associate Director for Administration in preparation of the NCI core grant competing renewal.
Assist Keck and Norris leadership in the creation of a world class cell therapy program, including business planning and delivery of existing and new therapies to patients.
Minimum Education: Masterâs degree in Business Administration, Nursing, Health Science Administration, Public Health or related field.Minimum Experience/Knowledge:â¢Minimum 7-10 yearsâ leadership experience providing executive level leadership in a nationally accredited Comprehensive Cancer Center, Cancer Hospital, or multispecialty Ambulatory Cancer Center. This experience must include health care/practice operational senior management roles including operations and strategic planning. Experience with Academic Medical Centers preferred.â¢Superior communication and facilitation skills are required. In addition, the individual should have:oExperience in developing a patient-centered and physician-friendly culture and promoting patient experiencing;odemonstrates a strong track record of enhancing physician engagement within a systemoA track record of solid performance as a skilled leader with an ability to measure and improve outcomes, assess market potential and take appropriate business risks to achieve goals in growing clinical programsoFamiliarity with information systems, regulatory compliance issues, particularly for academic practices, and business operations for physician groupsoProven experience in building patient care centers and cancer service linesâ¢Characteristics/Competencies:oA self-confident, proactive change agent with a demonstrated ability to effectively and sensitively help Norris Cancer Hospital evolve its culture to achieve high performance; a track record of driving change, breaking down silos, and advancing a vision with a creative and innovative flairoA solid personal values system consistent with the mission/vision/values; an impeccable reputation for integrity, credibility and the capacity to build and sustain trusting relationshipsoAble to articulate and gain buy-in to a vision â with the ability to lead the organization to achieve that vision, along with the flexibility and responsiveness required of a senior leaderoDemonstrated knowledge of the business aspects of hospitals, multi-specialty group practice management and ambulatory clinical operations.â¢Possess exceptional interpersonal and communication skills; an open, honest, and objective manner with the ability to relate effectively with constituents and shareholders; is tactful and diplomatic including the ability to convey business and financial issues to physicians and other constituents.â¢A collaborative leader and excellent manager who motivates and empowers others while holding them accountable; one who actively works with others to develop and enhance individual talents; a team player who has an approachable demeanor and collegial style that welcomes input into the decision-making process.â¢Brings a hands-on approach to management with the ability to focus on details, as well as see the big pictureâ¢Politically astute, intelligent, and skilled negotiator with a collaborative approach; a self-confident individual who is not afraid of criticism or challenge and can effectively manage conflict.Required License/Certification:LA City Fire and Safety Certification. If no certification upon hire, must be obtained within 30 days of hire and maintained by renewal before expiration date.
Internal Number: REQ20088650
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.