To support our significant growth, Lucas is currently seeking an additionalManager/Technical Lead for our expanding Software Services Team. The Manager/Technical Lead holds an important leadership role within the organization. This position interacts with a number of business units, including Project Management, Product Management, Engineering, and Sales.
Oversees Lucas’ 24/7/365 software services department providing post-implementation customer support by addressing production outage issues, detecting and diagnosing problems, offering technical advice and disseminating information to customers and staff.
Provides guidance to team members responsible for 1st line troubleshooting.
Provides assistance to on-call staff members as required.
Leads software services group to ensure customer satisfaction is achieved; results are monitored; and process compliance is met in accordance with established policies and procedures.
Strives to improve software quality by suggesting and implementing changes when necessary.
Solicits feedback from customer base and provides input to product group on new features and functionality.
Provides feedback to other associates regarding training best practices.
Trains and mentors department staff to maintain high-quality software standards.
Works with customers to specify, quote, design and code customer product enhancements.
Performs programming and implementation of customer-specific enhancement requests as appropriate to be executed within the software services department.
Identifies new business opportunities within existing customers.
Proactively develops and maintains customer relationships, visits operational sites as appropriate, benchmarks best practices and analyzes information to facilitate department effectiveness and efficiency.
Bachelor degree in Computer Science, Software Engineering or similar technical degree, or possess equivalent experience
5+ years of experience in a related field such as programming, technical customer support, or QA
Solid working knowledge of, or debugging experience in OOP, preferably preferably C#.NET
Experience and practice in T-SQL (preferably MS SQL Server) with experience in writing and debugging stored procedures
General understanding of SQL Server maintenance and basic administration
Knowledge of Microsoft Operating Systems and server administration
Excellent communication skills including the ability to relate to both high-level IT personnel and end users
Strong problem solving skills
Ability to work and multi-task in a fast-paced environment
Some prior technical leadership experience
Understanding of Microsoft IIS and FTP
Familiarity with Microsoft Team Foundation Server, Git
Familiarity with TCP/IP and wireless networking and troubleshooting
Experience with socket communications and client/server architecture
Internal Number: LeadServ
About Lucas Systems Inc.
Lucas Systems, Inc. is the fastest-growing provider of mobile work execution solutions that enable retailers, wholesale distributors, and manufacturers to improve warehouse operations. Our software products provide a rapid return on investment for our customers by helping workers do their jobs more efficiently and accurately using real-time speech recognition software and other data capture technology running on mobile devices. Lucas software is used by Fortune 50 companies, large private distributors, and other industry leaders.
Founded in 1998, Lucas is a growing and consistently profitable organization with an expanding global presence. We offer a dynamic, collaborative, innovative and entrepreneurial work environment that continues to create opportunities for both personal and professional growth for high-performing individuals in both the US and UK.
The Lucas Systems culture has been as carefully managed as our growth and our products. We believe in what we do, as much as we believe in each other. We believe in rewarding great thinking and initiative. We attract high-quality people who like to work hard, and they stay with us for many years.
Our generous benef...it package includes: Medical, Dental, Vision, and Life Insurance; 401(k) with Employer Match; Ten Paid Holidays; Free Parking; Flexible Work Hours; Casual Work Attire; Foosball, Ping Pong, Chess and More; Catered Lunches; and Cash Bonus for Employee-Referred Hire