Job Summary
This position manages the day-to-day operations of an outpatient clinic, health center or an inpatient service and takes complete ownership for the successful operations, including financial, employee engagement and retention and customer satisfaction. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Monitors all key performance indicators and constantly identifies and implements areas for improvement and efficiencies. Works in a strong dyad or triad relationship with the physician practice lead(s) and/or clinical leadership on staff, leader and provider recruitment, development and retention within the assigned location(s).Collaborates with all Banner leaders in the market and the medical group to provide seamless and integrated service to our patients. Partners with market manager to build and maintain community partnerships /relations and seeks new ways to work together that builds Banners market share and brand. Partners with Public Relations and Marketing to support location, provider and/or specialty promotion which includes responsiveness to requests for information from PR/Marketing; identifying and securing providers for media relations opportunities; and providing staff for events that drive exposure for BMG and the location in the community.
Essential Functions
Continuously monitors the operations and workflow and revises operational procedures as necessary in alignment with system practices to ensure efficiency and drive extraordinary results.
Monitors to meet/exceed all key performance indicators. Finance - this includes ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Customer ensure data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Coach staff as appropriate to optimize the patient experience and lead by example creating a personalized experience for customers. Operations constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Learning ensures an environment that supports high employee and physician engagement and continued education and learning.
Provides exceptional leadership and promotes teamwork and collaboration within the medical group and within the Banner system. Selects, on boards, develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and physicians. Works in collaboration with the dyad physician practice lead.
Collaborates with all medical group and Banner leaders and teams within the market and system to ensure we provide seamless and integrated services to our patients and meet/exceed our established key performance metrics.
Partners with market manager to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support Banners desired brand positioning. Partner with Public Relations and Marketing to support location, provider and/or specialty promotion which includes responsiveness to requests for information from PR/Marketing; identifying and securing providers for media relations opportunities; and providing staff for events that drive exposure for Banner and BMG in the community.
Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison in designated practices.
Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems relating to the physical plant on a day-to-day basis to ensure the environment support our employees engagement and meets our patients expectations.
Maintains competencies to function in any of the staff roles as needed in order to support efficient operations. If in a clinical capacity, the incumbent must possess the appropriate licensure to function in the role.*For Banner University Medical Group incumbents: Interacts with all levels of senior leadership both internally and with University of Arizona College of Medicine (UACOM) leaders, physicians, medical support staff, patients and members of the community. Participates in implementation of clinical and research programs by working directly with patients and their families. Ensures policies and procedures of Banner Health, UA and UACOM are observed.
Minimum Qualifications
Requires a level of business, consumer, and financial knowledge as normally obtained through the completion of a bachelors degree in healthcare administration, business, consumer, finance or related field.
Must possess an entrepreneurial spirit, be comfortable with and have the skills to lead a small business, while still being able to manage in the confines of an integrated healthcare system.Must possess knowledge of health care, business, retail, service or hospitality industry gained through at least 2 years of experience in a related setting with accountability and responsibility for meeting/exceeding key performance metrics. Requires the ability to develop, implement, evaluate and adjust an operational vision for the clinics under them. Has a high level of interpersonal skills to be able to deal with operational and clinical staff that may have different priorities or views regarding a particular subject or issue. Continually monitors the functioning of the clinic and revises operations as needed. Able to work within a rapidly changing environment while helping to develop and implement a system to ensure that established policies, goals and objectives are achieved.Requires exceptional collaboration, communication, decision making, organizational and interpersonal skills. Must have the ability to establish and maintain effective working relationships with physicians, leaders, and staff employees. A proven ability to drive team and individual performance to reach or exceed key performance metrics. Requires the ability to manage multiple changing priorities in an effective and organized fashion in an ambiguous environment. The ability to practice flexibility, maintain composure, show courage, and apply change management skills is required.
Preferred Qualifications
Additional experience or education within the field of business, consumer, finance, and administration.Experience working in a managed care environment or integrated delivery network beneficial.
Additional related education and/or experience preferred.
