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Member Engagement Operations Specialist - (Brentwood, Tennessee, United States)
Premise Health
Member Engagement Operations Specialist - (Brentwood, Tennessee, United States)
Premise Health
| Welcome to the new standard of healthcare! Premise Health is the world’s leading healthcare access provider. We deliver purpose-driven career experiences in a culture-centric work environment—ensuring that employees at the nation's best companies get, stay, and be well. In a changing healthcare environment, we know there's a better way for organizations to help their people live healthier lives by delivering the right care at the right time, right where they work. Partnered with visionary organizations around the globe, we offer a broad range of healthcare services and deliver an effortless patient experience that raises the bar, lowers costs, and redefines the meaning of quality care. By shifting the conversation from cost to return and from treatment to prevention, we are committed to help people, their families, and the organizations they work for be at their best. We are looking for a Member Engagement Operations Specialist to work at our Corporate office in Brentwood, TN ! If you possess a “whatever it takes attitude” keep reading. It’s hard to pinpoint a “typical” day here (and who wants typical anyway?). The Member Engagement Operations Specialist is a key role that works closely with internal and external team members and vendors to facilitate the development and execution of strategies for scalable enterprise level engagement solutions to drive increase use of Premise Health onsite and nearsite health & wellness centers, pharmacies and fitness centers. Reporting to the Creative Manager, this role is highly operational with responsibility for information gathering, process development, department platforms, reporting, budgeting and resource management requires to execute strategic team engagement. What You’ll Do for Us: Support member engagement director in investigation and execution of new solutions, vendors and platforms to drive member engagement Provide leadership and work directly on projects as group or department needs dictate Strategize, manage and execute strategic team engagement objectives including the preparation of presentation materials, communications plans and reporting Coordinate internal resources and third parties/vendors for the execution of projects Own online self-serve marketing platform and relationship with vendor for platform development, modifications, training, asset inventory and billing. Maintain departmental SharePoint intranet updates along with electronic file organization on shared network drive Manage resource and reporting tools and own the relationship with corresponding vendor or internal team Develop dashboards and reports for expenses, KPI’s, work efforts and ad-hoc projects Review and approve all invoices, POs, etc and maintain department spend for vendors, platforms, programs, etc. and manage one common report Develop, and ensure departmental operating processes are followed Serve as interdepartmental liaison for other organizational needs (i.e.IT, HR, etc.) Coordinate internal resources and third parties/vendors for the execution of projects Schedule team meeting and events Help strengthen intake process, resource plan and approach, workflow management and project status tracking to increase efficiencies Education: Bachelor’s degree in marketing or related field strongly preferred Experience: 4+ years’ experience as part of a corporate marketing team Microsoft Office experience required with advanced Excel and PowerPoint skills Experience with ServiceNow and Workfront a plus Knowledge and Skills: Ability to work as part of a team and to direct others Ability to work on multiple projects, condensed timelines with shifting and competing priorities Track record of developing and managing multiple unrelated workstream programs simultaneously A “can do” attitude that helps troubleshoot until the task is complete Expertise in creative and digital production, understanding of the creative process and resourcing plans Proven experience developing and implementing workflow and process efficiencies Professional-level written and verbal communication skills with attention to detail Exceptional organizational and time management skills are crucial What We’ll Do for You: At Premise Health, you’re not an employee – you’re a team member. We have health centers, pharmacies, fitness centers and offices scattered across the country, but we’re all working together to deliver exemplary and delightful service to our clients, their employees and family members. We’re proud of the culture we’ve built, and we aim to assist our team members in living their best life – in and out of the workplace. That’s why you’ll find us taking a yoga class together or starting a book club. We know that we can only help people get, stay, and be well if we do the same for ourselves. We’re also not afraid to share what we’re up to – check out some of our smiling faces. As an employer, we want to compensate you for the work you do with more than a paycheck (although you’ll get one of those too). Premise Health offers competitive benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, and a company-sponsored wellness program. We are an equal opportunity employer of nice people and value inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Internal Number: 14856622
About Premise Health
TMP Worldwide
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